The Operational Processes Manager is responsible for overseeing and optimising the operational efficiency and effectiveness of underwriting processes within the department. This role will lead a team of Operations Analysts to analyse and implement improvements to streamline workflows, enhance data quality, and reduce operational risks. The Manager will work closely with underwriters, Operations Managers, and other departments to ensure smooth and efficient underwriting operations.
Discover your opportunity
What will your essential responsibilities include?
1. Coordinate the analysis and documentation of current processes.
2. Liaise regularly with the Operations Managers, taking on board their requests.
3. Develop and implement process improvement initiatives, including but not limited to:
* Workflow optimization
* Automation of manual tasks
* System enhancements and integrations
1. Lead, mentor, and develop a team of process analysts and specialists.
2. Assign tasks, set priorities, and monitor team performance.
3. Provide regular feedback and coaching to team members.
4. Foster a collaborative and high-performing team environment.
5. Develop and implement change management plans to ensure smooth and effective transition to new processes and systems.
6. Communicate and train stakeholders on new processes and procedures with the support of the Operations Managers.
7. Address resistance to change and ensure successful adoption of new initiatives.
8. Identify and mitigate operational and reputational risks associated with underwriting processes.
9. Maintain accurate and up-to-date process documentation.
10. Stay abreast of industry best practices and emerging technologies in process improvement.
11. Participate in professional development activities to enhance skills and knowledge.
Reporting to the Head of Middle Office, UK
We’re looking for someone with these abilities and skills:
1. Build and maintain excellent relationships with key stakeholders, including underwriters, finance, IT, compliance, and legal.
2. Effectively communicate project progress, challenges, and recommendations to stakeholders.
3. Proficiency in Microsoft Office Suite: Excel (advanced skills required), Word, PowerPoint, Project.
4. Meticulous attention to detail and accuracy in all tasks.
5. Perform data analysis tasks and be confident using Power BI.
6. Ability to identify and solve complex problems creatively and efficiently.
7. Adaptability and flexibility to changing priorities in a dynamic environment.
8. Work effectively as part of a team and contribute to a positive, collaborative work environment.
9. Highly organized with a strong understanding of operational frameworks.
10. Demonstrate commitment to providing the highest level of service to clients, brokers, and AXA companies.
Find your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. We serve mid-sized companies, multinationals, and even some inspirational individuals. We don’t just provide re/insurance; we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business — property, casualty, professional, financial lines, and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
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