Service Advisor
Brentford (TW8)
£32,220 pa + overtime & bonus, OTE £38,664 pa
Full-time, MonFri 8:0018:00 + 1-in-3 Saturdays (8:3012:30)
Join Our Aftersales Team
Renault London West is looking for an experienced Service Advisor to join our welcoming aftersales team in Brentford. You’ll be part of a supportive dealership environment where providing a calm, professional, and helpful experience for every customer is at the heart of what we do.
What You’ll Do
In this customer-facing role, you’ll help people through their servicing journey by:
* Managing customer communication, both in person and over the phone.
* Booking vehicles in, estimating costs, and preparing invoices.
* Liaising clearly with Technicians throughout the day.
* Keeping customers updated on progress and gaining authority for additional work.
* Organising courtesy cars and ensuring smooth handovers.
* Using systems such as Kerridge, Autoline, Keyloop/CDK.
* Promoting products and services in a supportive, non-pressured way.
What We’re Looking For
We’re keen to meet applicants who are:
* Experienced in a dealership Service Advisor, Service Booking, or Service Reception role.
* Comfortable managing a busy diary and maintaining accurate records.
* Confident communicators who build trust with customers.
* Organised, calm under pressure, and focused on delivering a professional experience.
* Familiar with Kerridge, Autoline, Keyloop/CDK (highly desirable).
Driving Licence Requirement
This role involves occasional movement of customer and courtesy vehicles.
A full UK manual driving licence (manual and automatic) is essential.
Hours & Pay
Your basic salary is £32,220 per annum, plus:
* 1in3 Saturday mornings paid as overtime at time and a half (£1,487 per annum).
* A monthly Service Advisor bonus scheme (OTE £38,664 per annum, regularly achieved).
* Additional commission available on Service Plans.
Company Benefits
* 33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days)
* Access to our company loan car scheme
* Excellent manufacturer training and clear career development opportunities
* Pension scheme with life assurance cover
* Share Incentive Scheme
* Staff discounts on vehicles, parts, servicing, and accessories
* Free Mortgage and pension advice seminars
* CycletoWork scheme, including ebikes
* Discounted gym membership
* Enhanced Maternity and Paternity policies
* Eyetest voucher scheme
How to apply
** CLICK HERE to apply for the Service Advisor role at Renault London West
- you will be directed to our secure Recruitment Platform **
Raja Mallik from the Recruitment Team will contact shortlisted candidates.
No Agencies please.
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