Specialist Housing Partner (Independent Living Housing Officer)
A place to create moments that matter
Location: 100% onsite, Burnley, youll work across 2 schemes: Woodtop and Milnshaw Gardens
Salary: £30,912 per annum
Permanent, 35 hours per week, Monday - Friday 9am-5pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
The role
At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believeseveryone deserves a place to call home- and is committed to making that a reality.
As aSpecialist Housing Partner (Independent Living Housing Officer), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.
What You’ll Do:
* Be a visible, supportive presence in our schemes, building strong relationships with residents.
* Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
* Encourage community engagement and help residents live independently for as long as possible.
* Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.
* Collaborate with internal teams and external partners to deliver joined-up support.
* Escalate and take cases to court as a last resort, ensuring all other options have been explored first.
Why This Role Matters:
You won’t just be managing housing - you’ll becreating safe, supportive environmentswhere people can thrive. Every day, you’ll make a meaningful impact in someone’s life.
About you
* Experience delivering housing management services within a specialist or generic housing context.
* CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience.
* Strong understanding of anti-social behaviour management and rental income collection processes.
* Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
* Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
* Knowledge of safeguarding practices within a housing context.
* Regular business travel will be necessary to other Accent sites and off-site meetings as required.
Successful candidates will undergo a DBS check and social media checks as part of our onboarding process.
Benefits
28 days of holiday plus bank holidays (pro rata for part time), an extra day to celebrate your birthday and the option to purchase more. Access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. Life assurance at three times your salary for all colleagues.
Eligibility
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
Recruitment Agencies
We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
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