OPERATIONS MANAGER
Location: London (Hybrid)
Salary: £45,000 + Equity
Job Category: Hybrid
Job Type: Full Time
Department: Operations
About Zenrox
Zenrox Healthcare UK is an AI-powered marketplace connecting healthcare facilities with medical equipment suppliers. Our operations team ensures seamless transactions, strong supplier performance, and exceptional customer experience across our platform.
The Opportunity
As our Operations Manager, you will build, streamline, and optimize the operational backbone of our marketplace. Youll design processes for supplier onboarding, order management, issue resolution, and quality assurance ensuring flawless execution as Zenrox scales across the UK healthcare sector.
What Youll Do
* Design and implement end-to-end marketplace operational workflows
* Manage supplier onboarding from verification to activation
* Oversee full order lifecycle: quote aggregation, supplier coordination, order tracking, and payment processes
* Establish SLAs and performance metrics for suppliers and internal teams
* Build issue resolution workflows and act as the escalation point for operational challenges
* Monitor marketplace health metrics (response times, fulfillment rates, satisfaction scores)
* Implement quality assurance processes to maintain high platform standards
* Collaborate cross-functionally with Sales, Customer Success, Compliance, and Engineering
* Develop operational playbooks, SOPs, and training materials
* Identify process bottlenecks and drive continuous improvement initiatives
* Manage operational systems and tools (CRM, order management, communication platforms)
What You Bring
* 4+ years experience in operations management, ideally in marketplace, e-commerce, or B2B platforms
* Strong process design, workflow mapping, and optimization expertise
* Data-driven decision-making mindset
* Excellent project management and multistakeholder coordination skills
* Calm, structured approach to urgent operational issues
* Strong communication skills across suppliers, customers, and internal teams
* Experience building new processes from the ground up
* Stakeholder management experience across multiple organizations
Ideal Background
* Marketplace operations (Amazon, eBay, B2B marketplaces)
* Healthcare supply chain, procurement, or medical device distribution
* SaaS operations or vendor management
* Lean/Six Sigma methodologies
* Experience scaling operations in an early-stage startup
* Familiarity with workflow automation tools
Why Join Zenrox
Foundational operations role with significant equity
Shape operational strategy and processes from the ground up
Work with AI technology that automates complex procurement tasks
Opportunity to build and lead the operations team as we grow
Direct impact on customer satisfaction and marketplace quality
To Apply
Submit your CV and a brief description of an operational challenge youve solved at:
https://www.zenroxmed.co.uk/jobs/operations-manager/
Use subject line: Operations Manager Application [Your Name]