🚨 Service Delivery Manager
Edinburgh or Glasgow (Hybrid) | 💼 Permanent | 🏦 Financial Services | 💰 Competitive Salary + Benefits
McFall Recruitment is partnering with a leading financial services client to find a Service Delivery Manager who will play a key role in safeguarding the health, stability, and performance of their technology estate.
This is a high-impact role owning the full service lifecycle — from proactive monitoring and incident response to audit readiness, stakeholder communication, and continuous improvement.
🛠️ What You’ll Be Doing You'll be hands-on across:
* Incident management, system reliability, and SLAs
* Performance monitoring and service optimisation
* Cross-functional collaboration with infrastructure, change, and risk
* IT audits, patching, certificate management, and contracts
* Delivering IT projects that align with business strategy
🎯 Who We’re Looking For An experienced Service Delivery, SRE, or Incident Management professional who thrives under pressure, brings data-driven thinking, and is passionate about continuous improvement. Experience in financial services or regulated environments is a strong plus.
📚 Bonus points for:
* ITIL v4 (or equivalent)
* Prince2, SAFe, AgilePM certifications
* Strong Jira and Confluence skills