About Us
For over a century, PDSA has provided vital veterinary care to pets belonging to people in financial hardship. We are now on a journey to expand our reach, supporting even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA.
Location & Compensation
* Location: UK Wide
* Salary: Competitive Salary
* Contract Type: Full Time Permanent (35 hours per week)
The Role
We are excited to offer a unique opportunity to join our Senior Leadership Team as Director of Veterinary Services. In this role you will collaborate closely with the Chief Operating Officer, Chief Veterinary Advisor, and Executive Leadership Team to shape and implement strategic initiatives that drive efficiency, elevate quality, expand accessibility, and enhance client satisfaction across our nationwide veterinary services. With 46 PDSA Pet Hospitals and clinics delivering more than 2.2 million veterinary treatments annually, supported by over 2,000 employees and 2,000 volunteers, no other charity matches our scale or impact on people and their pets in their time of need.
As Director of Veterinary Services, you will play a central role in defining the future of PDSA’s veterinary operations. You will lead service delivery and operational teams through the full employee lifecycle, developing high-performing teams and embedding a culture of continuous improvement. You will directly manage seven senior leaders and oversee more than 1,600 colleagues across our Pet Hospitals and clinics. You will ensure alignment with our business plan while delivering a pragmatic veterinary service to those most in need. As part of the Senior Leadership Team, you will inspire collaboration, compassion and excellence, ensuring our veterinary services remain sustainable, efficient and aligned with PDSA’s overarching goals.
About You
You will bring substantial operational leadership experience within a service delivery environment, including leading major change initiatives in complex, multi-site settings. You will take clear accountability for clinical standards and governance, ensuring quality, safety and compliance are embedded consistently, and that risk is actively managed across a national footprint. Strong commercial acumen is essential. You will be accountable for budgets, resource allocation and financial planning, making confident, evidence-based decisions that deliver value for money and long-term sustainability while protecting quality and outcomes. You will be comfortable shaping investment choices, improving productivity and optimizing resources to maximise impact for pets and the people who love them. This is a UK-wide leadership role requiring extensive travel to maintain visibility, engagement and strong connection with teams and services.
Rewards, Support, and Benefits
* Car allowance £5,500 per annum
* 25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days.
* Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
* Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
* Life assurance providing four times your annual salary for added peace of mind.
* AXA Health Employee Assistance Programme, 24/7 wellbeing support
* Retail, holiday and lifestyle discounts via Fetch benefits platform.
* Enhanced maternity, paternity and adoption leave.
* Access to Vitality Private Medical Insurance single cover with option to upgrade.
* 15% discount on PDSA Pet Insurance plus access to staff veterinary services.
Seniority Level
Executive
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries
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