Group HR & People Operations Manager (MSP)
Hybrid – commutable to Nottinghamshire, Manchester or Leeds.
We’re supporting a fast‑growing Managed Services & Technology business currently on an aggressive growth journey through acquisition, with plans to acquire multiple businesses over the next few years. As part of that growth, they’re looking to hire a People Operations & HR Manager to help build structure, consistency and operational maturity across the group as the business scales.
This is a genuinely exciting opportunity for someone looking to grow their career long term within a scaling technology/MSP environment, with a clear pathway into future Head of People / HR Director level responsibility as the organisation expands.
The business currently sits around 60–70 employees and is expected to scale significantly through M&A activity over the coming years. They’re therefore looking for somebody comfortable operating in a fast‑paced, evolving environment where people processes, culture and operational structure need to continuously mature alongside growth.
Responsibilities
* HR operations and administration
* Recruitment, onboarding and offboarding
* Performance management, one‑to‑ones and appraisal processes
* Employee relations and wellbeing
* HR systems, reporting and people data
* Policy, compliance and process ownership
* Supporting managers with performance processes, accountability and people development frameworks
* Supporting leadership development and succession planning
* Helping integrate acquired businesses into standardised people processes and culture frameworks
* Supporting engagement initiatives, company culture and retention strategies
* Working closely with senior leadership and playing a key role in shaping the people function as the wider group continues to grow through acquisition
Qualifications
* Comfortable operating within a technology, MSP, telecoms or service provider environment
* Process‑driven but personable
* Organised, proactive and commercially aware
* Comfortable building trust across different personalities and teams
* Happy operating in a hands‑on environment where no two days look the same
* Interested in long‑term progression and helping shape a growing business
* Previous experience within MSP, managed services, telecoms or broader technology environments would be highly beneficial
This role would suit somebody looking to step into a broader operational HR/People role with genuine autonomy, visibility and progression opportunity as the business scales over the coming years.
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