About us
Christmas Ice Rinks Ltd is a small business in Gloucester, GL1 2DQ. We are professional, customer-centric and fun.
Our work environment includes:
* On-the-job training
* Safe work environment
* Lively atmosphere
* Relaxed atmosphere
* Growth opportunities
Duty Manager
Are you ready to step into a leadership role that combines the thrill of the holiday season with exceptional customer service? Look no further Christmas Ice Rinks is excited to welcome dedicated individuals to join our energetic team at Gloucester Quays open air Ice Rink – a winter wonderland that promises unforgettable memories.
What We're Seeking:
Do you excel in a customer service or retail environment? Do you want to be a driving force behind creating a memorable festive experience? Do you possess strong leadership skills, thrive in teamwork, and radiate positivity? Then you're the ideal candidate we're looking for
The Role – Duty Manager:
Lead the way as a motivated and enthusiastic Duty Manager for a team of Ice Marshalls, Bar Staff, and Maintenance Staff, who will create our ice-skating experience at this year's Gloucester Quays Ice Rink. As a Duty Manager, you will be responsible for the direct line management of the team, problem solving, and excelling under pressure. Your ability to multitask, be a self-starter and lead by example will contribute significantly to creating a magical and enchanting experience for every customer and team member.
Duties:
- Oversee the daily operations of the facility, ensuring smooth and efficient functioning
- Manage and supervise a team of employees, providing guidance and support as needed
- Handle customer inquiries, complaints, and issues in a professional and timely manner
- Monitor and maintain the cleanliness and appearance of the facility
- Ensure compliance with safety regulations and protocols
- Coordinate with other departments to ensure seamless coordination and collaboration
- Assist in the development and implementation of operational procedures and policies
- Conduct regular inspections to identify areas for improvement and address any maintenance or repair needs
- Prepare reports on facility operations, including attendance, revenue, and customer feedback
Requirements:
- Excellent customer service skills.
- Proven experience in a managerial or supervisory role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and decision-making skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Knowledge of safety regulations and protocols
- Proficient in using computer software for data analysis and reporting
Note: Additional requirements may be specified based on the specific needs of the organization.
Additional Insights:
· Secure your spot until January 2024, with the opportunity to secure the seasonal role year on year – apply now
· Must be eligible to work in the UK and embrace the Christmas Ice Rink experience
· Enjoy flexibility with shifts ranging from 08.00am to 10:00pm, 7 days a week
· Benefit from working with a fantastic team
· Walk in with confidence – full training provided
· Location: Orchard Square, Gloucester Quays, Gloucester
About Us:
Christmas Ice Rinks Ltd specialises in instant festive fun, providing top-tier ice-skating experiences for all ages. Our expertise transcends the UK and Europe, extending Worldwide. We're a trusted and recognised name, crafting unforgettable memories through the marriage of excellent customer service and beautifully crafted festivities. We're committed to equal opportunities, valuing individuals for their unique skills and untapped potential.
If you are a motivated individual with strong leadership skills and a passion for providing exceptional customer service, we invite you to apply for the position of Duty Manager. Join our team and contribute to creating a positive experience for our customers while ensuring the smooth operation of our facility.
To apply, please submit your resume along with a cover letter highlighting your relevant experience and transferable skills. We look forward to reviewing your application.
Job Types: Part-time, Temp to perm
Contract length: 3 months
Pay: £13.00 per hour
Expected hours: 25 – 48 per week
Benefits:
* Company events
* Discounted or free food
* Free or subsidised travel
* Store discount
Education:
* A-Level or equivalent (preferred)
Experience:
* Customer service: 3 years (preferred)
Licence/Certification:
* First Aid Certification (preferred)
Location:
* Gloucester, GL1 2DQ (preferred)
Work Location: In person
Application deadline: 10/10/2025
Expected start date: 10/11/2025