Overview
Executive Search expert with a passion for IT recruitment.
JD for the role:
Language requirements - Below is the requirement:
* Resource 1: French
* Resource 3: Spanish + Portuguese
Responsibilities
* Work as part of the Shift system on the IT Service Desk
* Receives and handles requests for service, following agreed procedures
* 1st line support: troubleshooting of IT related problems
* Promptly allocates calls as appropriate
* Logs incidents and service requests and maintains relevant records
* Identifies and classifies incident types and service interruptions
* Records incidents cataloging them by symptom and resolution
* Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution
* Monitoring queues to ensure SLAs are maintained
* Assigning the tickets which are out of scope to Service Desk/Other Teams
* Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
Skills / Qualifications
* Technical Service Desk background
* Familiarity with ServiceNow
* Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese
* Demonstrate ability to troubleshoot and research application issues
* Ability to explain technical information to End Users with effective verbal and written communication
* Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly
* Adhere to Service Desk processes and procedures
* Present a positive, effective, and flexible contribution to achieving team targets and objectives
* Highly effective Team player:
o Openly and willingly shares ideas, knowledge, and expertise
o Communicates constructively
o Willingness to learn new skills and be open to consider different ideas and alternatives
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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