Governance Support Lead
Location: Ellesmere Port, CH65 0BE
Start Date: ASAP
Contract Duration: 2+ months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £21.65 per hour
Job Ref: (phone number removed)
Job Responsibilities
Manage and enhance the Unit4 system for local authorities.
Lead system updates and handle service requests.
Collaborate with users on business development plans.
Identify user needs and document requirements.
Define project scope and implement processes efficiently.
Coordinate testing and system deployment.
Maintain reports and manage user access security.
Communicate updates and manage support desk incidents.
Ensure third-party support meets requirements.
Provide management information and support team members.
Review service delivery for improvement opportunities.
Lead data workshops and confirm reporting needs.
Person Specifications
Must Have
Project management experience or qualifications.
Experience with Unit4 ERP or similar systems.
Understanding of finance and HR processes.
Experience with third-party suppliers and change management.
Experience in delivering projects.
Knowledge of HR/Payroll/Finance modules.
Ability to document business processes.
Strong communication and interpersonal skills.
Ability to meet deadlines and prioritize tasks.
Knowledge of SQL and ASQL.
Proficiency in Microsoft Office and Project.
Good influencing and networking skills.
Adaptability to change and pressure.
Nice to Have
Bachelor’s degree in computer science or related field.
ITIL certification or experience.
Supervisory experience.
Experience with ITIL framework.
Understanding of corporate and ICT processes.
Knowledge of Microsoft Cloud and Citrix.
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