Description
:
This job is responsible for managing a team comprised of Financial Center Managers and Relationship Managers. Key responsibilities include driving local strategies and tactics surrounding the client experience, deepening and growing relationships, and ensuring operational excellence at the market and financial center levels. Job expectations include working across the organization to develop business knowledge and cultivate one team partnership to collectively achieve results.
Responsibilities:
• Champions organizational vision and values executing consistently to drive business results
• Communicates and influences and leads through change
• Manages time and priorities to create biggest impact and reduce variability
• Manages risk and mitigates escalations and identifies resolutions
• Manages strategic partnerships across the organization
• Drives the client experience
• Demonstrates professionalism, confidence, and respect in interactions with internal and external stakeholders to ultimately gain credibility and trust
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
• Models an inclusive environment for employees and clients, aligned to company D&I goals
• Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement
• Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions
• Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues
• Provides inspection, coaching and feedback to motivate, differentiate and improve performance
• Actively manages expenses and budgets in alignment with objectives, making sound financial decisions
• Assesses talent and builds bench strength for roles across the organization
• Delivers results by effectively prioritizing, inspecting and appropriately delegating team work
Required Qualifications:
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships with key partners/clients across and outside of organizations.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Has 5+ years’ of demonstrated experience with sales/bank operations and building, leading, managing and coaching a team. In lieu of this requirement, has successfully completed the Bank of America Academy-led Market Leadership Development Program.
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
• Communicates effectively and confidently, and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Applies strong critical thinking and problem-solving skills to meet clients’ needs as well as escalate as needed with sense of urgency.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Can attract, recruit and retain an effective sales and operations team.
• Efficiently manages your time and capacity.
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
• Can interpret performance results, find opportunities to drive success and hold others accountable to results.
• Can be flexible to work weekends and/or extended hours as needed.
• Travel required: Will vary depending on geography.
• Is proficient in computer skills and professional programs (example: Microsoft Office).
• Has the ability to pass compliance requirements.
Desired Qualifications:
• Experience in financial services and knowledge of financial services industry, products and solutions.
• Experience in mortgage, retail or hospitality.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
• Undergraduate college degree.
• Prior management experience.
• Bilingual skills.
Skills:
• Risk Management
• Leadership Development
• Coaching
• Customer and Client Focus
• Talent Development
• Sales Performance Management
• Business Operations Management
• Customer Service Management
• Decision Making
• Executive Presence
• Performance Management
• Recruiting
• Process Performance Management
• Critical Thinking
• Result Orientation
Minimum Education Requirement:
• High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40