Job Overview:
We are looking for a proactive and highly organised Receptionist to manage day-to-day administrative tasks related to spa, hotel and restaurant services. This role requires someone who is adaptable, detail-oriented, and able to handle a variety of responsibilities with efficiency. The ideal candidate will also assist with operational tasks, ensuring smooth communication and collaboration across teams. Your core skills in computer proficiency, phone etiquette, and organizational abilities will be essential in managing front desk operations. They will also be expected to help out with the host role as and when required.
This role is 2 days a week alternating weekends. This role may sometimes require a 6am start.
Key Responsibilities:
* Booking Management: Learn and manage all booking systems for spa, room, and table reservations.
* Communication: Answer phone calls, respond to emails, and handle client inquiries professionally.
* File Management: Keep files and reports up-to-date; ensure they are accessible when needed.
* Liaison: Coordinate and communicate with managers, external contractors, and service providers.
* General Administration: Complete any additional tasks as directed by the General Manager (GM).
* Operational Support: Assist with front of house service as and when required
* Health & Safety: Ensure compliance with health and safety regulations, and report any issues.
Qualifications
* Proficient in Microsoft Office and Google Suite
* Strong typing and data entry skills
* Excellent phone etiquette and communication abilities
* Prior administrative and clerical experience
* Organizational skills with attention to detail
* Previous experience in a reception or office environment
Job Type: Part-time
Pay: From £12.21 per hour
Work Location: In person