Job Description Are you passionate about delivering top-tier IT support and creating outstanding customer experiences? We’re looking for a proactive N365 Administrator to join our Managed Services team. In this role, you'll be the first point of contact for our customers, partners, and suppliers—owning support tickets from initial triage through to resolution, while ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met and exceeded. As a service ambassador, you will play a key part in driving customer satisfaction, knowledge sharing, and service improvement. You'll be expected to communicate clearly and effectively, manage incidents with precision, and collaborate across teams and vendors to achieve swift resolutions. Your ability to stay organised, manage data meticulously, and remain committed to personal and team development will be critical to your success. If you're customer-focused, detail-oriented, and driven to continuously improve service delivery, we’d love to hear from you. Join us and be a part of a team that thrives on excellence, ambition, and making a real difference in every interaction. What you will be doing: Efficient Request Handling: Accurately assess, prioritise, and resolve service requests while maintaining clear, effective communication. SLA & KPI Performance: Meet and aim to exceed defined Service Level Agreements and Key Performance Indicators through personal and team effort. Knowledge & Escalation Management: Expand technical knowledge to resolve issues and escalate effectively to internal teams or third-party vendors. Information & Data Accuracy: Maintain high-quality data and ticket documentation throughout the incident/request lifecycle using appropriate tools. Collaboration & Customer Focus: Work closely with third-party suppliers, support first-time fix efforts, and contribute to a positive customer experience and knowledge sharing.