IT Specialist (1st & 2nd Line Support)
Location: East Kilbride
Salary £28,500 + benefits
The Opportunity
We're working with a well-established UK business looking to hire an IT Specialist to support day-to-day operations across the site. This is a hands-on role where you'll act as a key point of contact for IT support, ensuring systems run smoothly and users are fully supported.
Ideal for someone who enjoys problem-solving, working across a broad tech stack, and being visible within the business.
Key Responsibilities
Provide 1st and 2nd line IT support across the business
Diagnose, troubleshoot, and resolve technical issues efficiently
Support and maintain network infrastructure (switching, WiFi, VOIP, backups)
Manage and maintain IT hardware (laptops, desktops, mobile devices)
Handle issues with printers, scanners, and copiers within SLA
Take ownership of incidents from initial investigation through to resolution
Escalate complex or high-priority issues where required
Maintain and update the service desk (Jira), ensuring timely responses
Ensure systems and processes align with company policies and standards
What We're Looking For
Essential
Experience supporting Windows 10/11 and Office 365
Strong understanding of IT hardware (laptops, desktops, phones)
Experience with printer support and troubleshooting
Knowledge of WiFi and IT connectivity concepts
Strong problem-solving and communication skills
Ability to manage workload and prioritise effectivelyDesirable
NVQ Level 4 (or higher) in ICT / Telecommunications
Networking certifications (e.g. CCNA, Network+)
Experience with Cisco switching
Exposure to firewall technologies
Knowledge of Windows Server (2016/2019)
Understanding of DNS, DHCP, NAT, Group Policy
Experience with backup technologies or VOIP systems
Key Attributes
Proactive, self-motivated, and hands-on
Strong customer service mindset
Able to work independently and as part of a team
Comfortable in a fast-paced environment with tight deadlines
Eager to learn and develop within IT
Why Apply?
Broad, hands-on IT role with real variety
Opportunity to develop across infrastructure and networking
Stable business environment with strong internal support
Clear pathway to grow technical skills and certifications