Café/Bar Assistant (RMV)Main Purpose of Job:We are looking for enthusiastic Cafe/Bar Assistants to join our friendly team to serve food and beverages and provide excellent levels of customer service in The Boathouse Café whilst complying with food hygiene procedures. Evening and weekend work will be required.Reporting Responsibility:Reports to the Marina Manager.Main Duties and Responsibilities of the Role:To ensure compliance with all Food Hygiene procedures.To complete temperature records in accordance with the EHO and Safer Food Better Business records, reporting any issues immediately to a manager.To adhere to allergen regulations. If a customer has an allergy requirement, always check with the kitchen and provide advice on the ingredients used in dishes.To adhere to our premises license and licensing regulations, enforcing alcohol serving times, ID checks, and times for playing music.To undertake the preparation of food and beverages.To carry out line cleaning as required.To meet, greet, and seat customers and provide a welcoming atmosphere for them to relax and enjoy their visit.To take orders, upselling where possible.To maintain an up-to-date knowledge of menu items and specials.To maintain a high standard of customer service and guest satisfaction at all times.To handle customer queries, concerns, and complaints in a friendly, polite manner; recording complaints and informing a manager where necessary to ensure the problem is resolved immediately.To clear used cutlery, crockery, and glassware from tables, clean, and re-lay them ready for the next customer.To maintain a clean, tidy, and hygienic environment in accordance with the cleaning rota, ensuring records are accurately maintained.To work as a team, communicating effectively between bar, waiting staff, and the kitchen team to provide high levels of service to our customers.To operate the till system, including inputting orders and processing customer payments, adhering to cash handling procedures. If
requested by a manager, cash up the till and complete the relevant records of takings.To ensure the bar and display stands have sufficient stock of all drinks, snacks, glassware, crockery, straws, and napkins.To help unpack deliveries, reporting any shortages or breakages.To assist with events.To support the Marina Manager with the sale of gas, coal, and diesel.To undertake any other reasonable tasks as required.About the rolePerson SpecificationEducation and Qualifications:Level 2 Award in Food Safety and Hygiene (will be provided).Fluent in spoken and written EnglishExperience:Previous bar or waiting experience is desirable.Experience of till operation and cash handling is desirable.Skills and Attributes:Must have excellent communication skills.Must have high standards of personal presentation.Must be able to work under pressure in a fast-paced environment, reacting quickly using your initiative.Must be comfortable working with members of the public, be polite and well-mannered at all times, able to initiate conversations, and enjoy providing high levels of attentive service.Must be a friendly, well-organized, and efficient team player with a strong sense of discipline and urgency.Must be observant, practical, and approachable, working with accuracy, honesty, and professionalism.Must have patience and the ability to remain calm in stressful situations.Must have a flexible approach to working arrangements and an ability to align working hours with customer demand and workload.About the companyLakeland Leisure Estates Ltd is a family-owned company with over 30 years' experience of developing and operating holiday parks with caravans, lodges and park homes for sale alongside a strong marine presence with over 1,000 berths on the inland waterways network. We currently operate sites across the UK including the Yorkshire Dales, Cheshire, Gloucestershire, Staffordshire, Essex and Conwy in Wales as well as a campsite on Spain's Costa Del Sol and a new apart hotel in Hoi An, Vietnam, a World Heritage Site.Required CriteriaDesired Criteria
* Previous bar or waiting experience is desirable.
* Experience of till operation and cash handling is desirable.
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