Overview
The successful Night Concierge will be responsible for the security of the Clubhouse and guest accommodation and welfare during the night. They will conduct regular security checks, report any defects to Management, follow correct emergency procedures, answer internal and external telephone calls, check in late arrivals and manage early departures, set up for breakfast or following day functions, assist in clearing down evening functions, provide overnight support to guests and respond to queries and emergency calls, and deal with guest queries or complaints in a professional manner to ensure guest satisfaction at all times.
Responsibilities
* Be responsible for the security of the Clubhouse and guest accommodation and welfare during the night.
* Conduct regular security checks, ensuring premises are safe and defects are reported to Management.
* Follow correct procedures in the event of an emergency.
* Answer internal and external telephone calls.
* Check in late arrivals and manage early departures.
* Set up for Breakfast or following day functions.
* Assist in clearing down evening functions, ensuring guests leave promptly and safely.
* Provide overnight support to guests and respond to queries and emergency calls.
* Deal with guest queries or complaints in a professional manner, ensuring guest satisfaction at all times.
Qualifications / Requirements
* Similar previous experience is an advantage.
* A current SIA licence is desirable; training can be provided.
* A positive work ethic with a willingness to learn new skills is desirable.
* A driving licence is preferred to travel to the resort.
* Right to live and work in the UK.
* This is a 6 Month Fixed Term position to work full time hours (40 hours across 4 variable days including weekends and bank holidays).
Benefits / Additional Information
* Competitive rate of pay (£12.21 per hour).
* Enhanced holiday entitlement (with the option to cash in a number of holidays per year).
* Discounted staff breaks at our luxurious holiday resorts across the UK.
* Free use of Darwin Escapes resort facilities including many of our free gyms and swimming pools.
* Food discount across all resorts.
* Free complimentary round of golf.
* Discounts on spa treatments.
* "Introduce a friend" recruitment bonus.
* Company employee sick pay.
* Compassionate leave pay.
* Employee Assistance Programme.
* Free access to the Darwin Academy training programme to help further your career and skill levels.
* Cycle to work scheme.
* MediCash cash plan. Subject to terms and conditions.
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