Overview
Join to apply for the Senior Surveyor role at Metropolitan Thames Valley
Internal Recruiter @ Metropolitan Thames Valley | Recruitment, Psychology, Customer Service, Team Management
What you’ll be doing
* Be the go-to expert for your team within the Property Directorate and assist your team in diagnosing and resolving complex building faults.
* Independently manage a varied team and a small caseload; the team duties include damp and mould, insurance works, and more significant or specialist repairs.
* Lead on the accurate diagnosis of building issues, applying knowledge of damp and mould, HHSRS, and building pathology to identify and categorize Category 1 & 2 hazards.
* Ensure systems are updated by the team; H&S is complied with; all necessary training is requested and updated on our systems.
* Provide technical guidance and post-inspection support to colleagues, ensuring quality and consistency across all property works.
* Support the delivery of ad hoc planned works and contribute to continual service improvement through innovation and professional insight.
* Review and advise on home improvement requests with a focus on safeguarding housing stock.
* Play an active role in cross-team initiatives that drive business improvement and enhance the resident experience.
What you’ll bring
* A proven track record in managing a team and resolving complex property repairs and maintenance issues.
* A deep understanding of housing construction, maintenance diagnostics, and the NHF Schedule of Rates.
* Strong grasp of damp and mould diagnostics and the ability to apply the HHSRS framework effectively.
* Excellent communication and interpersonal skills, with a talent for translating technical issues into clear, resident-friendly solutions.
* A genuine curiosity, commitment, and drive to fix things right, the first time—within budget and to the highest standard.
* Experience working collaboratively with both technical and non-technical teams.
Note: To meet our commitment to providing safe, high quality services to our customers, this role requires a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years.
Qualifications & Requirements
* Basic DBS check as part of the offer process (renewal every three years).
What’s in it for you?
* Our benefits include: 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
* 2 volunteering days per year
* An additional ‘Beliefs day’ once a year
* Extended parental leave and family-friendly approach
* Enhanced pension with matched contributions up to 9%
* Option to buy or sell up to 5 days annual leave
* Life assurance cover 3 x your salary
* Cycle2work scheme
* Hybrid working - dependent on job role and department
* Health cash plan for everyday healthcare needs
* Tenancy deposit – interest-free loan
* Learning and training opportunities with Wisebox
* Colleague virtual social platform with workplace pages
* Career progression, mentoring, apprenticeships, and career planning support
* Employee Assistance Programme
About Us
We are committed to developing and implementing sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
We promote equality, diversity and inclusion and are part of the disability confident employer scheme. We strive to create an environment that encourages inclusive behaviours and wellbeing.
Our Networks include: Gender, Ethnicity, LGBTQ+, Disability. Our core values are Dare, Care and Collaborate.
We reserve the right to close this vacancy early if a suitable candidate is found. We encourage you to apply promptly.
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