Overview
We are a small, close-knit team working in a busy yet relaxed environment, and we’re looking for a Customer Support Administrator to join us. This is a great opportunity for a hard-working, positive individual who enjoys being part of a supportive team while thriving in a fast-paced role. You’ll need a keen eye for detail, strong problem-solving skills, and the ability to stay organised while delivering excellent customer service with professionalism and a good sense of humour.
Duties
* Process customer orders accurately and efficiently using the company database (including price checking/pricing).
* Raise delivery notes, Book vehicles and liaise with couriers regarding deliveries, delays and customer-related queries.
* Communicate with customers daily via telephone and email, providing updates and support.
* Handle customer queries or complaints professionally, ensuring timely resolution.
* Use Microsoft Teams to communicate effectively with internal teams.
* Liaise closely with the production team to schedule work and ensure orders are processed with timeframe needed.
Requirements
* Previous in customer service/administrator roles preferred but not essential.
* Strong written English skills, with the ability to compose clear, professional customer emails independently from brief notes.
* Basic mathematical skills, including converting measurements from millimetres to meters, calculating square meters, estimating pallet sizes, determining appropriate vehicle sizes, and pricing orders by adding percentages and totalling figures.
* Excellent organizational skills, with the ability to prioritize workload effectively while managing multiple email accounts.
* Competent in Microsoft Excel, Word, Outlook, and Teams for day-to-day communication and administration.
* Experience with Xero accounting software and Smartsheet systems is preferred but not essential, as training can be provided.
* Able to work effectively as part of a team, while also being capable of working independently when required.
* Takes ownership of their role, communicates clearly, and collaborates well with the wider team.
Training
On the job training will be provided.
Parking
On road parking or at alternative site (2 min walk).
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