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YOUR MISSION
* Sales Management: Drive and achieve sales, KPIs, and profitability goals via offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offer substitute, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.
* Customer Experience & Communication: Ensure high standards of customer service and engagement on the sales floor, take measures to prevent and resolve conflict situations, foster effective communication within the team and with other departments.
* Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
* Team Management: Assist in recruiting, training, developing, and managing store staff. Motivate and encourage retail sales staff to achieve sales targets.
* Store Operations: Process POS transactions accurately in compliance with Retail P&Ps; identify, interpret, diagnose the store performance based on controllable operational KPIs (including CR, UPT, ATV).
* Loss Prevention: Oversee loss prevention and ensure operational compliance.
* Inventory Management: Achieve or exceed inventory and shrink goals; manage physical inventory counts.
* Merchandise Management: Handle incoming and outgoing merchandise and communicate opportunities; ensure the store's visual presentation meets or exceeds PUMA VM standards.
* Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
* Compliance: Ensure compliance with company policies, procedures, and legal requirements.
YOUR TALENT
* Sales (Profitability Management and performance): Essential for achieving sales goals, managing payroll, ensuring profitability; analytical abilities preparing and analyzing sales reports, and providing insights to improve performance; ability to interpret and diagnose store performance based on controllable KPIs.
* Product Knowledge: Understanding the purposes, properties, quality, care rules, and prices of the products sold; offering substitutes, new, and related products to customers.
* Customer Service & Communication: Maintaining high standards of customer experience and handling sales transactions accurately; fostering effective communication within the team and with other departments.
* Salesfloor Engagement: Engaging customers and coaching employees, spending significant time on the sales floor.
* Sales Floor Stock: Managing stock levels in the sales floor and ensuring sizes and styles are available for customers.
PUMA Group operates globally with over 19,000 employees across 120+ countries. The PUMA Group owns the brands PUMA, Cobra Golf, and Stichd, and is headquartered in Herzogenaurach, Germany.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
Job Information
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Customer Service and Sales
* Industries: Manufacturing, Retail, Retail Apparel and Fashion
* Hours: 28 hours per week
* Location: United Kingdom
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