Job Description
Contracts Manager – Planned Maintenance
Location: Norwich
Salary: Up to £75,000 per annum
We are recruiting an experienced Contracts Manager to lead the delivery of planned maintenance programmes across social housing and residential portfolios in Norwich. This is a senior operational role requiring strong leadership, commercial awareness, and a commitment to high standards of health & safety, quality, and customer satisfaction.
Key Responsibilities
* Manage the end-to-end delivery of planned maintenance contracts, ensuring works are completed on time, within budget, and to specification
* Lead and line-manage site teams, supervisors, and subcontractors across multiple workstreams
* Maintain strong client relationships and act as the main point of contact for contract performance
* Monitor contract KPIs, programme delivery, and commercial performance
* Ensure full compliance with health & safety legislation, company policies, and contract requirements
* Oversee subcontractor performance, procurement, and supply chain engagement
* Manage risk, resolve operational issues, and drive continuous improvement
* Produce regular performance, financial, and progress reports for senior management
Person Specification
Experience & Knowledge
* Proven experience as a Contracts Manager within planned maintenance
* Background in social housing, local authority, or housing association environments
* Strong understanding of construction contracts and commercial controls
* Experience managing multiple sites and operational teams
Skills & Attributes
* Strong leadership and people management skills
* Excellent communication and stakeholder engagement ability
* Commercially astute with a solutions-focused approach
* Highly organised with the ability to manage competing priorities
* Committed to health & safety, quality, and customer service
Qualifications
* Relevant construction qualification (HNC/HND/Degree or equivalent)
* SMSTS (essential)
* CSCS (essential)
* Full UK driving licence