A technology services provider in Manchester is seeking a 247 Technical Analyst responsible for managing tickets and ensuring high service levels. The ideal candidate will have experience in a service desk environment and knowledge of public cloud technologies such as Azure or AWS. This role demands self-motivation and a customer-centered mindset, with responsibilities ranging from ticket resolution to managing quality-related issues. Candidates should be eligible for HMG Security Clearance, requiring a minimum of 5 years of UK residency.
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