Overview
The British Army is committed to tripling its operational lethality by the end of the decade, driven by rapid investment in cutting-edge technologies. At the heart of this change is data and digital transformation, overseen by the Army's Chief Technology Officer (CTO), who is responsible for digital and data services, leads the integration of new capabilities and ensures compliance with policy and legal regulations. The CTO is ultimately responsible and accountable for integrating new digital and data capabilities from across the Army's change portfolio onto the network. Army Digital Services (ADS) is part of the CTO department, part of the Directorate of Information within the Army Headquarters, Andover. ADS is the Army's supplier of choice for the design, development and support of applications and services to provide digital enablement of the Army's processes. It therefore supports the Army's ambitious and innovative modernisation and transformation agenda. ADS enables this digital transformation by developing bespoke software, hosting applications, including the Army Data Warehouse and conducting data analytics. These roles will also provide the opportunity to assist with the successful delivery of broader digital projects for Army and Defence organisations seeking digital transformation applications and services.
Roles available
We are seeking to fill 5 posts. The following roles are available, please specify within your application which your preference would be. Should you be successful at sift, you will be provided a full job description for the position/s you are interested in.
Main duties
* Co-operate and collaborate closely with Application owners
* Deliver service support based upon a Service Level Agreement (SLA)
* Conduct and apply the ADS change process to services
* Develop and maintain an understanding of the services from the perspective of service users
* Conduct business relationship management to ensure the needs of the business are met fully by the service provided, developing an understanding of evolving business needs through regular user working groups and reporting against the agreed Service Level Agreement (SLA)
* The roles will work as part of a team of Civil Servants and Military staff supporting the Army and wider Defence with defined ITIL processes and procedures
* Developing an understanding of evolving business needs through regular stakeholder engagement
* Support the continual data quality improvements of both the ADS Information Security management Systems (ISMS) and Central Management Database (CMDB) tooling
Role Specific
* Service Managers & Technical Design Office (TDO) Service Manager (Location: Andover)
o Your role will be to ensure that the Service Management function operates effectively and efficiently. The job holder will have responsibility of developing and maintaining relationships with key stakeholders including customers, 3rd party vendors and other departments within ADS
* The Executive Officer (EO) Service Manager fulfils a meaningful role in the provision of Service Management to the applications and services provided by the Army Hosting Environment (AHE). The role will work as part of a team of Civil Servants and Military staff supporting the Army and wider Defence with defined ITIL processes and procedures
* Support the continual data quality improvements of both the ADS Information Security management Systems (ISMS) and Central Management Database (CMDB) tooling
MODCloud Internet Connected Environment Service Support - Defence Gateway (Location: Andover/Corsham)
* This post is currently based in Andover, but may be relocated to Corsham at a later date.
* You will provide 2nd line service support to users of the Defence Gateway Cloud Platform as a Service (DGC PaaS), in conjunction with the 1st line Service Desk Team and Consult the correct teams/ Contractors for Technical support when required
* The primary function is to triage user-reported issues and incidents that have not been resolved at level one support and referred to 2nd line support via the DGC PaaS Help Desk system and other channels. Where resolution cannot be reached the correct technical team will be informed and worked with to reach resolution.
* Support for applications hosted on MoDCloud and incorporates support in their interface to Defence Gateway capabilities
Behavioural assessment
* We\'ll assess you against these behaviours during the selection process:
o Delivering at Pace
o Working Together
o Communicating and Influencing
o Managing a Quality Service
* We only ask for evidence of these behaviours on your application form:
o Delivering at Pace
o Working Together
* This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Application process
At application you will be asked to provide a CV including your job history, qualification details and previous skills and experience. You will also be assessed against the following behaviours - Working Together, Delivering at Pace. Applications will be sifted using all elements listed above, but in the event of a high number of applications, a sift will be conducted on the lead behaviour only: Working Together. At Interview you will be assessed against the following behaviours: Communicating and Influencing, Managing a Quality Service. Interview dates are to be confirmed and will be held in person at Army Headquarters, Andover. We endeavour to keep to these time frames, but these are subject to change around business needs.
Notes on application integrity and equality
Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. If plagiarism is identified, applications may be withdrawn. The Civil Service embraces diversity and promotes equality of opportunity and supports Disability Confident Scheme (DCS) candidates. For adjustments during recruitment, contact: DBSCivPers-Resourcingteam3@mod.gov.uk.
Security, nationality and employment conditions
* Successful candidates must undergo a criminal record check and meet security requirements (security check).
* Nationality requirements apply as listed (UK nationals, Irish nationals, Commonwealth with UK work rights, EEA/Swiss/Norwegian/Icelandic/Liechtenstein with settled or pre-settled status, and other categories).
* The Civil Service Code and merit-based recruitment principles apply; diversity and inclusion initiatives are in place.
* The post is advertised at 37 hours per week with benefits including a Civil Service Pension, leave, and development opportunities. Details on childcare vouchers and other policies are provided, with notes on relocation and probation where applicable.
Additional information
The Ministry of Defence is committed to a safe and healthy working environment. There is a smoke-free policy across Defence establishments and related guidance. This post may involve relocation between Andover and Corsham as required by the role.
#J-18808-Ljbffr