Job Overview
Join to apply for the HR Admin (H/F) - GOODRICH ACTUATION SYSTEMS LIMITED (UK) role at AEROCONTACT
Mission Description
What does the role look like? We are seeking a proactive HR Administrator to join our newly created HR Shared Services team on a 12-month fixed-term contract. This role is the first point of contact for employees and managers, providing Tier 1 HR support and ensuring queries are resolved quickly, accurately and with a solution-focused approach.
What will your day-to-day responsibilities look like? Act as the first point of contact for HR queries, providing timely, accurate, and professional support. Manage and resolve Tier 1 HR queries (policies, processes, systems, documentation) through multiple channels (email, phone, ticketing system). Escalate more complex queries to Tier 2/HR Business Partners when required, ensuring a smooth handover. Maintain and update HR systems and employee records with accuracy and confidentiality. Support the delivery of HR processes including onboarding, contract changes, absence, benefits, and payroll inputs. Contribute to the creation of knowledge articles and FAQs to drive self-service and reduce repeat queries. Work collaboratively with the Shared Services team to continuously improve processes and enhance the employee experience.
What will you bring to the role? Essential skills: Previous experience in an HR Administration or shared services/contact centre environment; excellent organisational skills; solution-oriented mindset focusing on effective resolution. Desirable skills: Excellent communication (written and verbal) with a customer-first approach; great attention to detail and commitment to accuracy; comfortable using HR systems, ticketing systems, and MS Office tools; previous experience in Engineering or Manufacturing; a team player willing to go beyond the job role at times.
Responsibilities
* Act as the first point of contact for HR queries via email, phone, and ticketing system.
* Manage and resolve Tier 1 HR inquiries related to policies, processes, systems, and documentation.
* Escalate complex queries to Tier 2 or HR Business Partners for resolution.
* Maintain and update HR systems and employee records with accuracy and confidentiality.
* Support HR processes such as onboarding, contract changes, absence, benefits, and payroll inputs.
* Build and update knowledge articles and FAQs to promote self-service.
* Collaborate with Shared Services to improve processes and enhance the employee experience.
Qualifications
* Prior experience in HR administration or shared services/contact centre environment.
* Strong organisational skills and ability to multitask.
* Solution-oriented approach with a focus on resolving queries efficiently.
* Excellent written and verbal communication skills.
* Attention to detail and commitment to accuracy.
* Comfortable using HR systems, ticketing systems, and Microsoft Office.
* Experience in engineering or manufacturing settings (desirable).
* Team-player mindset willing to go beyond role responsibilities (desirable).
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