Care Coordinator - Swindon
Swindon - £26,000 + On-Call Payments (OTE £30,300) 40 hours per week
At First City Care Group, we are passionate about delivering outstanding home care that enables people to live independently and with dignity in their own homes. Our reputation is built on compassion, professionalism, and continuity ensuring every customer receives high-quality support from familiar, trusted carers.
We are now looking for an organised and proactive Care Coordinator to join our friendly Swindon office team.
If you thrive on forward planning, problem-solving, and creating well-balanced rotas that keep services running smoothly, this could be the perfect role for you.
The Role
As Care Coordinator, you'll play a vital role in shaping the daily delivery of our care services. Your primary focus will be planning and maintaining rotas in advance, ensuring customers receive seamless, consistent care from carers who are well-matched to their needs.
You'll also be a key point of contact for care staff, customers, families, and healthcare professionals responding to queries, resolving issues, and supporting high standards of service delivery.
Key Responsibilities:
Develop and maintain rotas that promote continuity of care and efficient travel routes
Match carers to customers based on skills, experience, and location
Manage last-minute changes calmly and professionally
Respond promptly to calls, emails, and messages
Record and escalate concerns, complaints, and compliments appropriately
Work closely with the care team and management to maintain service qualityAbout You
Minimum 1 year of hands-on domiciliary care experience (essential)
Experience in rota planning or scheduling (desirable)
Strong organisational and problem-solving skills
Confident communicator with a calm, professional manner
Comfortable using care management or rostering systems (training provided)
Able to work independently and collaboratively within a teamWhat We Offer
£26,000 salary + additional earnings for shared on-call rota (OTE £30,300)
28 days annual leave (inclusive of public holidays)
Workplace pension scheme with NEST
Ongoing training and career progression opportunities
Industry-recognised qualifications
Blue Light Card discount scheme
Employee Assistance Programme (Health Assured)
Local motor maintenance discount
Refer-a-friend bonus schemeAdditional hours may be required to meet business needs.
If you enjoy planning ahead, creating structure, and understand how vital continuity is in care we'd love to hear from you.
Apply now and become part of a team committed to delivering exceptional care across our community.
All roles are subject to satisfactory references, an Enhanced DBS check, and completion of mandatory training. This role does not offer sponsorship. If this position is not suitable, we may discuss alternative opportunities within our organisation