Job Description
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AR830 - Technical Support ManagerLocation: Dunsfold Salary: £40,000 - £42,000 + BenefitsOverview:First Military Recruitment are currently seeking a Technical Support Manager on behalf of our client.The successful candidate will provide technical support across depot and dealer networks, deliver technical and health & safety training, carry out audits, and act as a key liaison between internal teams and external partners. This role requires strong leadership, communication skills, and the ability to support engineers both remotely and on-site while ensuring compliance with Safe Systems of Work.Duties and Responsibilities:
* Provide technical support to engineers and the dealer network via phone, email, and on-site visits.
* Deliver technical and Health & Safety training courses, including preparation of training materials and handouts.
* Conduct Health & Safety toolbox talks in line with Safe Systems of Work.
* Carry out field, workshop, and resident engineer audits.
* Produce technical service bulletins and Health & Safety bulletins when required.
* Prepare detailed technical reports following support visits.
* Support warranty administration processes and systems.
* Liaise with manufacturers and suppliers to obtain technical information and training updates.
* Work closely with internal teams to identify, resolve, and provide feedback on technical issues.
* Assist with depot Health & Safety and quality audits.
* Carry out compliance audits to ensure Safe Systems of Work are maintained.
* Support new engineer induction training modules.
* Provide technical support and training to the sales team.
* Attend product training courses and develop internal and dealer training plans.
* Contribute to business development projects as required.
Skills and Qualifications:
* Previous experience delivering and presenting training courses is highly desirable.
* Strong leadership and coaching skills.
* Excellent communication and interpersonal skills at all levels.
* Ability to remain impartial and professional.
* Strong organisational skills with attention to detail and accuracy.
* Ability to prioritise workload and work independently.
* Comfortable working under pressure and meeting deadlines.
* Proficient in Microsoft Word, Excel, and PowerPoint. xsngvjr
* Willingness to travel nationwide and stay away from home when required.
Location: Dunsfold Salary: £40,000 - £42,000 + Benefits