Overview
Customer Service Advisor
Enderby UK, Hybrid Working
Are you ready for what’s next, now? We’re looking for a Customer Service Advisor for our 3T Technology and Logistics office in Enderby, UK. The position is full-time, with hybrid working arrangements. You’ll join an enthusiastic team to support our growing customer base.
About the Role
As the primary point of contact for customer service inquiries, this role is crucial in ensuring the delivery of high-quality and timely service. Responsibilities include daily communication with customers, building meaningful relationships, and managing our haulage partners efficiently. This role offers a balance of interaction with customers and service providers; working as part of the 3T 4PL team, you'll gain experience in various areas of transport and logistics. Our customers trust us to manage their goods' transportation, making us central to their operations. Prior transport experience is not essential; problem-solving skills and a willingness to learn are key. You will utilize the EVENT platform to monitor operational activities, report non-compliance with processes, and escalate customer complaints in line with SLAs. Handling Proof of Delivery (POD) requests, responding professionally to queries, ensuring data accuracy, and monitoring customer compliance are also vital. You will generate operational reports and escalate any volume or profile changes contrary to forecasts.
About you
Experience in customer service or transport is preferred but not essential. Key qualities include problem-solving aptitude, initiative, motivation, adaptability, stakeholder relationship management, excellent IT skills, and strong communication skills.
What’s in it for you?
Aptean offers competitive pay, robust benefits, and opportunities for career growth in a flexible, casual environment. This is an outstanding opportunity for professional development.
About Aptean
At Aptean, we aim to solve tomorrow’s challenges today with purpose-built software and excellent customer experiences. We are a global provider of industry-specific solutions, serving over 10,000 organizations across more than 20 industries and 80 countries. We value diversity, equity, and inclusion, fostering a culture where every employee can succeed regardless of background. Celebrating diverse experiences and opinions helps us deliver innovative solutions to our customers.
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