Consultant (full time permanent)
A fantastic opportunity to join BB&A as a consultant. We are an award-winning consultancy which has achieved global recognition for its change communications, employee engagement and learning and development work.
This role is ideal for someone with solid client-facing experience in a consultancy or agency setting. You’ll be a versatile professional – looking for your second or third role – and ready to roll up your sleeves and deliver across all aspects of client work. From developing solutions and creating content to collaborating with creative design teams, you’ll be confident working both independently and as part of a team.
This role is responsible for end-to-end support for our client projects. Being a key member of our client account team, you will research client issues, help to develop proposals in response to client briefs, develop client solutions, and the approach deliver those solutions.
You will manage client accounts, oversee project plans, proof and check work, organise and attend client meetings and oversee the management of print and other delivery requirements.
You’ll be responsible for:
* Taking and interpreting client briefs
* Planning and running client and internal meetings
* Developing and pitching costed proposals to clients
* Contracting with clients and overseeing any procurement processes required
* Researching client issues – both internally with the client and looking to the outside world for best practices and ideas
* Facilitating virtual or face-to-face working sessions with the internal team and with clients as required
* Developing design briefs for communication materials, briefing design colleagues and working closely with them to develop creative solutions for clients
* Owning and overseeing project budget to manage potential overspend with client
* Briefing specialist suppliers and partners such as programmers and videographers
* Working closely with project management support to develop project plans and ensure smooth end-to-end delivery of client solutions – from brief to delivery and invoicing
* Developing close, trust-based relationships with clients
* Proactively identifying and pursuing opportunities for further work with client/s.
Your skills and experience will include:
* Can do/will do attitude
* Ability to build relationships at senior levels and present a professional image to clients at all levels
* Ability to handle projects from both internal and client perspectives
* Excellent communication skills – oral and written
* Excellent organisational and planning skills
* Creative problem solving
* Comprehensive knowledge of a wide and varied range of communication and engagement techniques and approaches
* Research and data analysis/interpretation skills
* Budgeting skills
* Facilitation skills
* IT literate
* Excellent team player
* Ability to work under pressure and use your own initiative
* Attention to detail.
This will suit you if you are:
* Extremely organised and at your best juggling multiple tasks and multiple projects
* Someone who enjoys being part of a close-knit team, trusted to deliver
* Comfortable using your own initiative
* Customer-service focused in supporting both internal teams and external clients
* Happy to get stuck in and muck in
* A good listener and a fast learner
* Curious to learn how we make things happen and unafraid to try new things
* Committed to doing the right thing for every client, and able to build client rapport
* Proactive in recognising what needs to be done next
* Thorough in the way you work through challenges
* Used to thinking through the implications of any project changes along the way
* Self-motivated to complete the tasks you have responsibility for.
Contract details:
Contract type: Full-time permanent
Location: We are a fully remote team. Homeworking with one day per month in Guildford or Central London
Holiday allowance: 28 days per annum
Salary/pay: c. £40-50k depending on experience
At BB&A, we help organisations to define and improve their culture – changing the way people think, feel and do – in order to improve business performance. Whether our global clients are looking to enhance health, safety and wellbeing, deliver environmental targets, embed quality, promote diversity and inclusion, elevate customer service, strengthen leadership performance or achieve their purpose, we help to change the conversation and make things happen. Our portfolio is growing, and we are looking to expand the team.
www.bbanda.co.uk
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