Job Description
IT Support Analyst (Apprentice or Junior Route – development role)
Location: Basingstoke | Salary: £18,000–£23,000 depending on experience |
Benefits: Excellent benefits package
Looking to launch your career in tech support? This is a brilliant entry point into a global IT environment where you’ll receive structured training, hands-on experience, and exposure to industry-grade tooling and processes. Whether you’re fresh out of college or starting a new career chapter, this 18–24 month development role will give you the skills and platform to progress into a permanent IT support role.
You’ll join a collaborative and growing team, supporting 1,500+ users across the UK and international sites. From troubleshooting issues to supporting onboarding, asset management and documentation — every day brings variety and learning opportunities.
What you’ll be doing
1. Supporting end users via phone, email and in-person with IT issues across hardware, software and networks
2. Logging, documenting and managing incidents using an ITSM system
3. Assisting with onboarding/offboarding, device setup, account creation and support
4. Shadowing experienced IT team members and gradually taking ownership of 1st line support tickets
5. Helping maintain technical documentation and knowledgebase articles
6. Gaining hands-on exposure to tools like Active Directory, Microsoft 365, networking tech and more
7. Learning how to troubleshoot OS, software, and infrastructure issues in a live environment
What you’ll bring
8. A real passion for IT and problem-solving
9. Great communication skills and a friendly, proactive attitude
10. Willingness to learn and develop in a fast-paced support setting
11. 5 GCSEs including English (Grade 5/C) and Maths (Grade 4/C)
12. A Level 3 IT Support qualification or desire to work towards one
13. Some familiarity with Windows, Microsoft Office, and networks is a bonus
Why this role?
You’ll gain hands-on IT experience in a supportive, real-world setting — with a genuine path to a long-term IT support role. You’ll work with modern tools and systems, contribute to essential support activity, and learn from experienced professionals in a high-performing team.
You’ll get:
Training and development, a great company full of opportunity and an excellent benefits package.
Due to the nature of the organisation, you will need to pass a Security Check during onboarding.