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Service desk engineer

Macclesfield
Axon IT
Service desk engineer
Posted: 14 July
Offer description

Company Description

Axon IT is a tech transformation company based in Macclesfield, Cheshire, providing cutting-edge IT solutions and straight-talking advice. With over 20 years of experience, we are recognized by Microsoft as one of its partner advisors. Our team works in a Hybrid model, staying connected through the latest technology to help businesses achieve their objectives.

Role Description

This is a full-time Hybrid role for a Service Desk Engineer at Axon IT with a salary up to £27K. The Service Desk Engineer will be responsible for providing excellent customer service and 1st/2nd line technical support on a range of areas including Microsoft 365, Windows 10/11, Mac OS, Client Hardware, Draytek Routers and VoIP System to ensure seamless operations and user satisfaction.

Qualifications

* Technical support and troubleshooting skills, ideally with MSP experience
* Strong customer service with a customer focussed attitude
* Relevant experience in supporting Microsoft 365 and Windows & Mac Operating Systems
* Ability to work independently and remotely
* Some experience with Microsoft Intune, VoIP Systems (Gamma and Evolve) and DrayTek Routers
* Full driving license and own transport
* Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional
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