Job Description
The Quality Assurance Manager is responsible for leading the Quality Assurance team providing operational direction to ensure compliance with customer, regulatory and third-party requirements, while driving product assurance, customer satisfaction and continuous improvement.
Role summary/Key responsibilities:
* Lead and develop the Quality Assurance team, ensuring an effective Quality Management System that meets customer, regulatory and third-party requirements
* Drive a positive quality culture through clear objectives, performance reviews, communication and people development
* Act as the primary interface with customers, regulators and third parties on quality matters
* Ensure quality documentation is current, accessible and aligned with business and regulatory needs
* Deliver robust product assurance, customer satisfaction and continuous improvement
* Develop, manage and report on the internal audit programme, including NCR performance
* Analyse quality performance data to support Management Reviews and leadership decision-making
* Develop and implement APQP/PPAP processes in line with customer and AIAG requirements
* Lead laboratory and test house activities
* Coordinate and manage external audits, including issue resolution and close-out
* Deputise for the Head of Quality and support delivery of strategic and long-term business goals
* Oversee First Article Inspection Reports, investigations and improvement projects
* Support HS&E systems, incident investigations and cross-functional quality activities (e.g. FMEA, continuous improvement)
* Ensure full compliance with company policies, procedures and codes of practice
Qualifications
Qualifications & Experience
* Proven experience in a Quality Assurance role within a regulated environment
* Strong knowledge of AS9100 and ISO 9000/9100 Quality Management Systems
* Practical experience of APQP, PPAP, Gage R&R, SPC and capability studies
* Experience writing and maintaining company-level procedures and working instructions
* Knowledge of Part 21 Subpart G
* Recognised further education in Engineering and/or Quality Assurance, or an engineering qualification / time-served apprenticeship
* Lead Auditor qualification (ISO 9001 / AS9100)
* Experience using QMS and PPAP software systems
* Key Skills & Attributes
* Ability to engage, influence and build effective relationships at all levels of the organisation
* Clear and effective written and verbal communication skills
* Strong administrative and organisational capability
* Proven ability to assess priorities, manage workload effectively and balance strategic objectives with day-to-day operational demands
Additional Information
We offer a supportive and rewarding work environment that values your wellbeing and work-life balance. Enjoy the benefits of a 4-day working week, giving you more time for what matters most. We also provide an excellent pension scheme, life assurance, and access to a confidential Employee Assistance Programme. Our team regularly takes part in social and wellbeing events, helping you stay connected, supported, and engaged both in and outside of work.
Contract Information: Monday - Thursday (36hrs)