Position: Customer Solutions Agent
Location: Kilmarnock (Hybrid)
Salary: £26,000 pa and opportunity to earn up to £500 bonus per month
Start date: 8th June 2026
Interviews happening now!
Overview of Benefits
* Hybrid working: 3 days in the Kilmarnock office and 2 days working from home (after 3 months)
* 37.5 hours per week (Mon–Thu shifts, 8am‑8pm; Fri 9am‑5pm; 1 in 3 Sat 8am‑2pm)
* 28 days holiday, increasing to 31 days after 5 years
* Pension: 5% employee contribution; minimum 4% employer contribution
* Life assurance: 3 times annual salary
* Free medical, dental and optical healthcare cash plan
Responsibilities
* Manage a pipeline of inbound and outbound calls to resolve customer queries.
* Create strong, trustworthy relationships with customers.
* Navigate and update relevant systems with customer information.
* Work to achieve set KPIs, ensuring they are met on a weekly basis.
* Ensure adherence to company policies and procedures.
Skills and Experience
* Driven, confident individual willing to learn new skills.
* Strong customer service experience.
* Experience working to meet set KPIs.
* Available Monday‑Friday and occasional Saturday shifts.
* Strong computer skills.
You must be able to pass a credit check and disclosure check to be successful in this position.
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