Position:
Customer Service Coordinator
Location:
West Midlands
Employment Type:
Full-time, Permanent
Salary:
£29,000 per year
Simon Acres Recruitment are partnering with a well-established kitchen manufacturer based in Warwickshire to find a detail-oriented and commercially savvy Customer Service Coordinator to join their expanding team.
About the Role:
In this position, you will provide key support to retail and trade clients by preparing precise quotations, managing orders promptly, and ensuring exceptional service throughout each stage of the project. You’ll serve as the primary contact for trade partners, guiding them seamlessly from initial enquiry through to final delivery.
Primary Duties:
Prepare comprehensive and accurate quotations and costings for a variety of customers including independent retailers, contractors, and developers
Handle order processing, verifying all details to ensure alignment with client requirements and pricing agreements
Communicate directly with trade clients to clarify needs, respond to questions, and keep them informed on stock availability, lead times, and delivery schedules
Collaborate with procurement, production, and logistics teams to track and coordinate orders efficiently
Keep trade account and customer information up to date within internal databases
Assist management by supporting sales administration, reporting, and order planning activities
Cultivate and maintain strong relationships with trade customers to encourage repeat business and build long-term partnerships
Proactively follow up on quotes, seeking to convert enquiries into confirmed orders
Quickly and professionally resolve any order discrepancies or delivery-related issues
Ideal Candidate Profile:
Experience in sales administration, costing, or estimating within the kitchen, bathroom, joinery, or construction supply sectors is preferred; previous trade sales exposure is a bonus
General knowledge of kitchen products would be advantageous
Strong numerical aptitude and analytical skills with the ability to interpret plans and product specs
Professional and confident communicator, comfortable engaging with a diverse client base
Well organised, capable of working effectively in a fast-paced sales environment under pressure
Proficient in Microsoft Office applications, especially Excel
A motivated team player with a positive attitude and dedication to delivering outstanding customer service
Why Join?
Become part of a respected and growing kitchen manufacturing company
Competitive salary of £29,000 annually with real opportunities for progression within the customer service function
Friendly and supportive workplace culture, with comprehensive on-the-job training and development
Benefits include company pension, free on-site parking, and a Monday to Friday daytime schedule
If you’re driven to provide excellent customer service and meet the qualifications above, we want to hear from you!
Simon Acres Recruitment are the acting agency in relation to this vacancy