About the hotel
Curio Collection by Hilton is a global set of remarkable upper upscale hotels handpicked for their unique character and personality; each one a part of the fabric of the city it calls home. Lost Property is the seventh Curio Collection hotel opened in London.
Located on Ludgate Hill, just on the corner of St Pauls cathedral, one of the most iconic London landmarks, Lost Property hotel has 145 bedrooms, a restaurant and bar called Found, a coffee house called Tattle, and a gym.
What we offer
Friendly, people focused team
Excellent Company benefits including Your Inspirational Stay, when you can spend a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
Development opportunity across the Dominus hotels portfolio, including several Marriott and Hilton brands
Staff rate across all Hilton brands and across the Dominus hotel portfolio
Staff events and recognition schemes
Access to EAP
About the role
You will be the first point of contact for all new enquiries and will have strong communication skills and be a real people person.
Youll work in support of the Sales Manager to achieve revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored, and sales goals are achieved. Regularly sell hotel rooms, and food & beverage outlets through direct client contacts.
Responsibilities and Duties:
People
Display excellent communication, presentation and negotiation skills
Supporting the creation and development of special events and sales blitzes to showcase the hotel to potential clients
Cultivate local relationships with existing and new clients
Conduct show rounds and attend networking events and represent the hotel/group at industry events, trade shows as required with the support of the Sales Manager
Develop and maintain relationships with key clients and outside contacts (example: guests, repeat clients, travel agencies, and local community groups) to produce group business, including room sales, food and beverage sales, restaurant and event services with the support of the Sales Manager
Maintain open communication with all departments to ensure the best guest experiences are met, including any key requests, arriving VIPs and large groups with the support of the Sales Manager
Quality
Produce weekly/monthly reports on activity, corporate production, pipeline and track all sales activity within Salesforce in line with required timeframes
Achieve KPIs in line with team strategy, consisting of a projected number of sales calls/appointments and leads per week/month
Attend all the required Hilton commercial webinars and training
Meet & greet new corporate clients at the hotel to cultivate new relationships
Maintain up to date client records and maintain an accurate list of all decision makers and bookers within Salesforce
Maintaining and developing the production of local accounts through total account management with the support of the Sales Manager
Support in maintaining and updating 3rd party websites
Support in developing the hotels reputation and brand awareness within the local community
Profit
Support Sales Manager to achieve budgeted revenues and perform in line with personal/team sales goals and maximize profitability
Responding to enquiries and group requests in a timely manner whilst seeking support from the Revenue and Sales manager
Support in submitting corporate RFPs and load corporate rates with the support of the Sales Manager
Complete telesales, email campaigns and sales blitzes as part of monthly sales activity
Effectively cross sell other properties within the Dominus Group estate when opportunities arise
Promptly follow up and on all account needs and enquiries.
Supporting and assist in driving hotel fair market share performance amongst each unit in the competitive set by reviewing key reports with the support of the Sales Manager
Analyse and report Agency 360 findings, by converting such findings into activities seeking new business with the support of the Sales Manager
Drive measurable incremental sales in key-focused segments - increasing average rates, total room revenue, and food and beverage sales
Data mining, research and pipeline development in line with hotel strategy to create new business wins
Other
Perform any other reasonable duties assigned
About you
Previous guest exposure in the Tourism and Hospitality industry for a year, preferably in an upmarket hotel environment, relevant to sales
Good knowledge of MS Office, and hotel PMS systems is an advantage
Strong communication skills through a variety of means
Excellent interpersonal and customer relation skills
An empathetic and a professional approach at all times
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
High attention to detail and accuracy great at managing one's own time
If you would like to join a people focused team in a unique hotel, please do get in touch! We look forward to hearing from you.
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