Physiotherapy Admin/Clerical Team Manager
An exciting opportunity has arisen for a motivated and enthusiastic individual to become an Administrative Manager for the Physiotherapy/CMATS Admin Teams in Wrexham and Flintshire and
The successful candidate will be responsible for the day to day management of the administrative and clerical staff within the team.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
* Line manage administrative staff supporting the MSK physiotherapy and CMATS service.
* Allocate tasks, manage rotas, and ensure adequate cover across clinics.
* Conduct appraisals and support staff development.
Service Coordination
* Oversee appointment scheduling, clinic bookings, and patient flow.
* Ensure timely processing of referrals, discharges, and follow-ups.
* Liaise with clinical Team Leads to support service delivery and capacity planning.
* Act as a point of contact for internal and external queries.
* Coordinate with physiotherapists, GPs, and other departments to ensure smooth communication.
* Handle patient queries and complaints with professionalism and empathy.
Data & Systems Management
* Maintain accurate patient records using electronic systems.
* Monitor data quality and support audit processes.
* Generate reports on service activity, waiting times, and KPIs.
Quality & Governance
* Ensure compliance with NHS policies, data protection, and confidentiality standards.
* Support service improvement initiatives and contribute to audits.
* Participate in risk assessments and incident reporting processes.
Operational Support
* Assist in managing clinic templates and room bookings.
* Oversee ordering processes and manage stock levels for the department.
* Support the implementation of digital and process improvements.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
* Able to demonstrate English and Mathematics to GCSE or equivalent level.
* ILM Team Leading qualification/ willingness to learn or equivalent qualification or experience.
Experience
* Previous NHS experience.
Aptitude and Abilities
* Organisation - ability to manage diaries, set up filing systems, work to strict deadlines and prioritise tasks.
* Previous experience of communicating confidential information.
* Able to work independently but also as an effective team player.
* Previous experience using the hospital WPAS or similar system.
Values
* Strength of character and confidence to overcome obstacles in a balanced and sensitive manner.
* Be able to meet the challenges of a changing organisation.
Other
* Able to work under own initiative whilst understanding the need to seek advice from seniors as necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Physiotherapy Department, Rhosllanerchrugog Health Centre
Physiotherapy Deputy Head of Service (East IHC)
£27,898 to £30,615 a yearper annum, pro rata
Contract
Permanent
Working pattern
Full-time,Part-time
Reference number
050-AC564-0825
Job locations
Physiotherapy Department, Rhosllanerchrugog Health Centre
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