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Technical Support Engineer, castle donington
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Client:
CAME UK
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
4
Posted:
28.04.2025
Expiry Date:
12.06.2025
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Job Description:
CAME UK | Technical Support Engineer | Castle Donington
Do you enjoy working in a fast-paced environment? Are you highly motivated and hard working? Do you have a technical product background?
We currently have opportunities available for a Technical Support Engineer to join our CAME UK Technical Support Team for our Automation products, based at Castle Donington.
CAME UK is an international company manufacturing a range of specialist security products, primarily Video
entry systems and Gate automation. We deal directly with trade professionals and distributors in the UK and
provide industry leading training, sales and technical support across 5 branches.
Our office in Castle Donington is friendly and vibrant, with a great team of people and culture of pulling
together and sharing the success of our efforts. We enjoy working here, and it’s important that you enjoy working with us and feel part of the team. If you like being challenged, valued and getting ‘stuck in’, you might like it here!
You will need to be somebody who is a strong team player with excellent communication skills both written and verbal, with a keen attention to detail and an enthusiasm to learn. As a business-to-business company, developing good relationships with our customer base and exceptional service is vital for our continued success.
The Technical Support Engineer role is hands-on and a real opportunity for someone with a positive ‘can do’ attitude to imbed within the existing team, working together to successfully deal with technical related customer enquiries, as well as diagnosing and solving technical issues.
DEVELOPING Technical Support Engineer (Level 1)
(up to £23,425.00 per annum OTE package, dependant on experience)
·Perform technical support and advice in a logical and methodical manner to installers and users.
·Read and interpret wiring diagrams and operator instructions with the ability to communicate
·technical knowledge remotely to varying skilled users.
·Continuous improvement by participation in company training.
·Work effectively and productively to deadlines under reasonable pressure.
·Ensure that all KPI’s are met
·Take ownership of user problems, escalate when appropriate to team leader / Manager.
Do you offer?
·Excellent communication skills on the telephone and be able to communicate technical knowledge to trade installers and end users.
·Ability to read, interpret and retain technical knowledge.
·Possess a strong desire to problem solve quickly and effectively in a logical and methodical manner.
·Competent in the use of Microsoft applications.
·Willingness to learn and go that extra mile.
·Adaptability, flexibility and committed to job satisfaction.
·Ability to work under your own initiative.
Interested?
Our office, in Castle Donington, is ideally located between Derby and Nottingham, just off the A50 and minutes from junction 24a of the M1.
In addition to a competitive salary and bonus package, you will also receive:
·A complementary company attire
·Company pension
·25 days annual leave with bank holidays on top, increasing with length of service.
·Monday-Friday 9am-5pm (1 hour lunch break)
As you can probably tell by now our job adverts aren’t about overloading you with information straight away! So … if you like what you’ve read so far please use the link below for our application form, which includes a further link to the full job specification and company information.
https://app.smartsheet.com/b/form/ba727e20c1df4d828c30bb3f32a7217a
PLEASE NOTE: WE DO NOT USE AGENCIES DUE TO OUR GROUP POLICY
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