Due to the retirement, ELM Alliance is seeking to appoint an experienced andhighly motivated Practice Manager for Ravenscar Surgery.
The post holder will provide operational leadership andday-to-day management of the Practice, ensuring the delivery of safe,effective, responsive and well-led primary care services in line with CQCstandards, NHS contractual requirements and ELM GP federations strategicobjectives.
The Practice Managerwill lead both clinical and non-clinical teams, support service mobilisationand continuous improvement, and ensure high-quality patient-centred care forthe local population. The role benefits from the full support of ELM Alliance centraldepartments including HR, Finance, Governance and IT.
Main duties of the job
1. Operational Leadership and Service Delivery
2. Patient and Community Services
4. Human Resources and Workforce Management
5. Premises and Facilities Management
6. Information Governance and IT
7. Governance, Compliance and Quality
8. Professional Development
About us
ELM Alliance Ltd was formed by the GP Practices in 2017 andhas approximately 200 people working for us and with us. We deliver NHSservices to the patients of Redcar, Cleveland and Middlesbrough and are whollyowned by the local GP Practices. Our services include primary care generalpractice, services to care homes and community services.
Job responsibilities
1. OperationalLeadership & Service Delivery
Provide overall operational management of RavenscarSurgery.
Lead the day-to-day management of clinical andnon-clinical staff.
Support service mobilisation and continuous improvementinitiatives.
Ensure delivery of high-quality primary medical servicesin line with:
NHS Contracts (GMS/PMS/APMS as applicable)
National, Local and Direct Enhanced Services
PCN contractual requirements
Support delivery of vaccination programmes and othernational priorities.
Promote a positive, inclusive and high-performing teamculture.
2. Patient &Community Services
Manage reception and front-of-house services to ensureexcellent patient experience.
Oversee practice communications including patient information,Facebook, website content, booklets and newsletters.
Manage the complaints procedure in line with NHSregulations.
Monitor patient satisfaction and implement improvements.
Work collaboratively with PCN partners, neighbouringpractices and stakeholders.
Attend PPG meetings and ensure that it is meaningful toboth the patients and practice staff.
Maintain accurate financial systems and record keeping.
Support payroll processes in collaboration with HR andFinance.
Monitor expenditure to ensure value for money.
Contribute to budget setting and financial planning.
Support reporting requirements to commissioners and stakeholders.
Ensure all enhanced services are claimed and monitor allpayments are received.
Oversea PPA claims and payments.
Monitor QOF and ensure that maximum points are attained.
Oversee practice-level financial controls and smallbusiness accounts where required.
4. Human Resources& Workforce Management
Provide day-to-day management of all practice staff.
Undertake workforce planning and skill-mix reviews.
Forecast staffing requirements and support recruitmentprocesses.
Ensure completion of appraisals and performance reviews.
Monitor sickness absence in line with company policy.
Support formal HR processes including disciplinaries andgrievances in partnership with the HR team.
Identify and facilitate training and development needs.
Promote staff wellbeing and engagement.
Oversee premises maintenance, security and cleaningservices.
Ensure compliance with Health & Safety legislation.
Lead risk management processes within the practice.
Manage stock control systems for clinical andnon-clinical supplies.
Oversee equipment lifecycle management and replacementplanning.
Lead on premises or equipment upgrade projects asrequired.
6. InformationGovernance & IT
Oversee systems for patient records and data integrity.
Ensure compliance with Data Protection legislation andNHS Information Governance standards.
Monitor clinical coding consistency and reporting.
Lead on data security, back-up systems and IT crisisprevention.
Analyse and reconcile GP Links data and produce requiredreports.
Support digital innovation and system optimisation.
7. Governance,Compliance & Quality
Ensure compliance with CQC standards and regulatoryframeworks.
Support audit, evaluation and clinical standard setting.
Maintain awareness of and compliance with practicepolicies.
Contribute to organisational development and servicecontract implementation.
Represent the Practice at PCN, ICB and Federationmeetings as required.
8. ProfessionalDevelopment
Undertake mandatory and statutory training.
Demonstrate commitment to continuing professionaldevelopment.
Be willing to work towards relevant qualifications if notcurrently held.
Contribute to lifelong learning and evidence-basedpractice.
GeneralResponsibilities
Promote equality, diversity and inclusion.
Maintain effective communication within teams and withpatients.
Adhere to all ELM Alliance policies and procedures.
Undertake any other reasonable duties commensurate withthe role.
Person Specification
Skills & Abilities
* 1.Strong leadership capability with ability to motivate and empower staff.
* 2.Excellent verbal and written communication skills.
* 3.Strong interpersonal and listening skills.
* 4.Effective delegation and workload management.
* 5.Financial and analytical competence.
* 6.Negotiation and conflict resolution skills.
* 7.Change management capability.
* 8.Ability to work independently with minimal supervision.
* 9.High level of integrity, professionalism and reliability.
* 10.Organised with excellent time management skills.
* 11.Adaptable, resilient and innovative.
* 12.Able to build networks and collaborative relationships.
* 1.Coaching and mentoring skills.
* 2.Project management capability.
Qualifications
* 1.Evidence of commitment to continuing professional development.
* 1.Qualification in business management, finance or leadership.
* 2.Management or healthcare leadership qualification.
* 3.Educated to A-Level standard or equivalent.
Experience
* 1.Proven experience of managing staff and leading teams.
* 2.Experience developing and maintaining a positive team culture.
* 3.Financial management experience including budgets and spreadsheets.
* 4.Experience using IT systems and practice management software.
* 5.Demonstrable experience of problem-solving and service improvement.
* 1.Management experience within NHS Primary Care or similar healthcare setting.
* 2.Experience supporting CQC inspections or regulatory compliance.
* 3.Experience of change management or service mobilisation.
* 4.Experience of SystmOne
Personal Attributes
* 1.Self-motivated and confident.
* 2.Professional and credible.
* 3.Honest and trustworthy.
* 4.Calm and measured approach.
* 5.Energetic and driven.
* 6.Committed to delivering high-quality patient care.
* 7.Flexible and resourceful.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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