Job Purpose
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To provide an administrative service across the Strategic and Private Sector Housing Service.
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To deliver an effective and appropriate service to all service users, fairly and without discrimination.
Main Duties and Responsibilities
Generic Responsibilities
1.
To deliver a full range of administrative functions including the collection logging and distribution of incoming and outcoming post, word processing, filing and recording systems and dealing with telephone enquiries/ complaints in the provision of an efficient and effective service and having regards with dealing sensitively with issues in relation to vulnerable individuals.
2.
Deal with all enquiries including managing mailboxes across the Service, from customers and partners by taking ownership of and resolving the query.
3.
Maintain and input data into a range of databases/spreadsheets to support the Service in completion of government statistical returns and to monitor performance.
4.
Support with organising of consultation events and other adhoc partnership and team meetings as required including sourcing meeting rooms and venues, taking and writing up of minutes of meetings, organising refreshments.
5.
To monitor complaints using the Corporate Computerised Complaints System including logging of a complaint and responses and allocating to officers within the Service.
6.
To administer and make payments of petty cash in accordance with Audit Regulations.
7.
To order and maintain an adequate stationery stock for the Service.
8.
Using the Councils Financial Management System to raise orders and receipt goods.
9.
Circulating newsletters, leaflets, mailshots etc., as required.
10.
To maintain adequate stocks of advisory leaflets and housing application forms and ensure they are available to customer services.
Skills/Knowledge
The ability to converse at ease with customers and provide advice in understandable spoken English is a requirement of the post.
Ability to accurately input and extract information from Systems and spreadsheets.
Be organised with ability to meet targets and deadlines.
Good written and numeracy skills.
Good working knowledge of Excel.
Knowledge of Private Sector Housing Grants.
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