We are looking for a Receptionist / Administrator to work 25 hours per week. For the right candidate, we will also provide training to work in our dispensary to cover holidays, making this role very varied and interesting.
Main duties of the job
1. Processing all documents coming into the surgery, both electronically and as paper.
2. Processing repeat prescription requests using the Practice Repeat Prescribing Protocol.
3. Operating the internal messaging systems efficiently and completely.
4. Meeting, greeting, and checking-in patients arriving for appointments.
5. Meeting and greeting visitors to the practice and guiding them through the signing-in procedure.
6. Updating patient records with administrative details, such as change of address.
7. Processing requests for information from Doctors, Practice Nurses, and the Practice Manager.
8. Making appointments through the computer-based system, using our triage system to record the reason for the visit or home visit.
9. Dealing with requests and queries raised by patients visiting the practice.
10. Answering the telephone in a timely and appropriate manner.
11. Contacting patients by telephone as required.
12. Carrying out housekeeping duties, including assisting with deliveries, collections, and keeping the reception area tidy.
13. Performing other ad hoc tasks to support the effective and efficient day-to-day running of the practice.
About us
We are a thriving practice based in the village of Bishops Lydeard. We pride ourselves on being a warm, welcoming practice that prioritizes patient care.
Job responsibilities
Same as main duties listed above.
Person Specification
Qualifications
* A good standard of education.
Experience
* Experience working in healthcare.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to ensure suitability for the role.
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