Bank Concierge
Rose House, 63 Blakelock Gardens, Hartlepool, TS25 5QW
GBP 12.39 per hour
Hours as and when required
Sanctuary Supported Living is committed to safeguarding and promoting the welfare of everyone that we support and care for and we expect all employees and volunteers to share this commitment. Therefore, all appointments are made subject to satisfactory Disclosure and Barring Service, qualification and pre:employment checks.
We're a national organisation, but we're not:for:profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence.
No matter your job : delivering support directly or working in our offices to support our frontline teams : your work makes a difference every day.
And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits.
The role of Concierge will include:
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:Being a first point of call to receive and direct all customer queries
:Developing good relationships with customers, helping them develop life skills
:Handling occasional emergency/challenging situations
:Going above and beyond to ensure an excellent service is provided to our customers
:Occasionally organising and running social activities
:Some health and safety responsibilities e.g. fire safety checks
:Ensuring the security of the service is maintained
:Writing and updating customer notes
Skills and experiences:
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:Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
:Previous experience working under challenging circumstances
:Good communication skills
:Ability to use IT systems confidently
Are you ready to be your best?
Brilliant work deserves brilliant benefits As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you:
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:A variety of online discounts and rewards from major retailers
:Health and well:being plans
:A wide range of learning and development opportunities
Your Mind and Body
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:Occupational sick pay after 12 month's service (for those on contracted hours only and subject to qualifying period)
:Confidential 24/7 employee advice service (Includes medical and legal advice)
:Wellbeing resources through our employee platforms including Aviva Digicare
:A greener commute with our Cycle to Work scheme
Your Financial Wellbeing
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:Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice
:Exclusive discounts through our e:hub platform
:Securing your future with our contributory pension plan
:Life assurance
:Parental leave schemes (Adoption, Maternity, Paternity and Shared)
Your Job
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:25 days annual leave (rising to a maximum of 30 days) plus bank holidays
:Growth and development with us through comprehensive training and internal career opportunities
:Ability to be part of our inclusive staff networks like the Parent Network and Disability Network
:Loyalty recognition scheme for 12 month's service onwards
Please note:If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced.
Important:As part of your application, you must upload a cover letteralongside your CV. Your cover letter should:
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:Explain your reasons for wanting to work wi