Job details
Salary
Salary: £32,381 - £40,475 - Pro-rata for Part-time Roles
Actual Salary: £14, £17,597.83
Contractual hours
16.09
Basis
Part time
Job category/type
Fixed Term Contract
Date posted
29/09/2025
Job reference
RR01514
At City of Bristol College, we deliver transformative education in inclusive and dynamic learning environments and for our employees, this is no different so why not come and join us? With recent investments in our already outstanding facilities, the College has a great deal on offer for you.
One of our key strategic aims is our unrelenting focus on our people-first culture, ensuring you feel valued, empowered, and recognised for your individual contributions and expertise whether that be in a teaching capacity or a professional services team. All colleagues within the College contribute to the success of our students and we actively work to eliminate any barriers at work, ensuring you have the opportunity to thrive.
We have an exciting opportunity for a Customer Service Specialist, specialising in Retail, Hospitality, Leisure, and or Tourism to join our college community.
What we offer:
Our people-first ethos provides a highly supportive, flexible approach to enable you to excel within your role and to reach your full potential. In return, you can expect the following:
* Two-week paid Christmas close down and additional paid time off over Easter on top of a generous holiday entitlement of 35 holiday days, plus bank holidays (pro-rata for part time roles).
* Membership to the Teachers' Pension Scheme with employer contributions of 28.68%
* Paid Volunteering leave (3 days a year)
* Family friendly policies including paid fertility and foster friendly policy
* A menopause policy outlining support available
* A person-centred annual appraisal focusing on your wellbeing and CPD
* Access to a benefits portal including shopping discounts and cycle to work scheme plus lots more
* The 'Right to Disconnect' from work outside of your normal working hours
* A supportive, highly utilised hybrid and flexible working policy
* An Aspiring Leaders programme open to all plus our Management Academy for all management roles covering management skill and internal processes
* Welfare Rooms at all our sites for professional breakout and relaxation spaces
* A bespoke programme of recognition, reward and celebration for colleagues throughout the year to recognise your hard work.
We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply to join us. As a disability confident employer, we take a trauma informed approach to our work, support the Care Leavers covenant, and have been awarded accreditation as a College of Sanctuary for refugees.
You can have a look here at our Employee Benefits Booklet for even more.
About your role:
We're looking for a fully qualified and experienced Customer Service Lecturer to join our large Wellbeing Team on a part-time basis. You will deliver inspiring and practical teaching on our Level 2 Customer Service (In Retail, Leisure and Tourism) programme practical and theoretical teaching and assessment elements of the programme.
Contact us:
If you would like to find out more about this role, please contact Daniel Pollard, the recruiting manager on who will be happy to discuss the role in more detail.
About us:
We have four main sites across the city with state-of-the-art facilities. Further future investment in our estates is now allowing us to provide the best possible outcomes for our students and local communities, delivered by our fantastic community of colleagues.
At City of Bristol College, we have one goal: to help our students succeed. We offer the widest range of academic and vocational qualifications in the area, with more than 1,000 courses available from entry to degree level and we provide education and training to approximately 10,000 students each year.
More information about the College can be found on our website.
City of Bristol College is committed to safeguarding children and vulnerable adults. The search of the online presence will be conducted for the successful candidates. All new employees to the College are required to complete and obtain an enhanced DBS disclosure. A copy of our Safeguarding Policy can be found on the College website.
Please see our Job Description, Person Specification, Conditions of Service and Applicant Information for more information about the role and what it's like to be part of our team.
A few points to note:
If you have a medical condition or an individual need for an adjustment to our processes, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.
Don't meet every single requirement?
We are committed to creating an inclusive and flexible working environment, that promotes diversity. If you are excited about this role but your past experience doesn't align perfectly with every requirement on the job description or you are seeking an alternative working pattern, please apply anyway – you may just be the person we are looking for. We recognise that talent comes in various forms, and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone. In your application, please feel free to note which pronouns you use.
We do not engage with recruitment agencies for this role. Any CVs received from agencies will be considered as unsolicited and the property of the City of Bristol College, with no obligation to pay agency fees.
Closing date: Wednesday 8th October 2025 (Midnight)
Interview date: Monday 3rd November 2025