Overview
Are you an experienced Service Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Our Service Engineers are essential to efficiently and effectively assist our customers, supporting product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We provide the tools and equipment needed to carry out this role including a van, PDA, mobile phone and tools. We monitor and report on installation metrics, performance, and KPIs.
Responsibilities
* Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards.
* Demonstrate and explain correct product care to customers.
* Be customer focused and provide a high level of service to every customer.
* Ensure optimum stock levels are maintained to enable effective resolution and completion of jobs.
* Complete service calls as scheduled and in a timely manner using our "Right First Time" approach, helping to reduce cancelled appointments.
* Accurate and timely completion of paperwork and regular updating of the supplied PDA device.
Qualifications
* Experience of uPVC installation and maintenance (or relevant qualification).
* Excellent customer service skills and experience in a customer facing environment.
* Ability to work on your own initiative in a standalone field-based role.
* Willingness to travel as required and flexibility within the working week.
* Good time management skills.
* Good communication skills.
* A full driving license.
Why Join Us?
At Anglian we're a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.
Benefits
* £28,050 per annum, competitive salary
* Pension
* Company van
* 31 days holiday, increasing with service, plus have your birthday off
* Paid time off annually to volunteer
* Comprehensive health & wellbeing benefits including cycle to work scheme, discounted gym memberships and access to mental health first aiders
* Discounted group scheme on all products
* Perks and freebies on days out, cinema, theatre, dining, mobiles, food shopping and major retailers
* Opportunity to work with a forward-thinking and supportive team
* Career development and continuous learning opportunities
Next Steps
Take the next step in your career by applying today.
Equality, Diversity and Inclusion
Our Company is committed to monitoring and aligning its policies with up-to-date Government guidance. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010, creating an inclusive working environment and culture for our employees.
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