Head of Operations
An exciting opportunity for a Head of Operations to lead a high-performing team, driving operational excellence, digital transformation, and strategic growth within a fast-paced service-led organisation.
If youve also worked in the following roles, wed also like to hear from you: Operations Manager, Operations Director, Business Operations Manager, Service Delivery Manager, Process Improvement Manager
SALARY:
£70,000 to £75,000 per annum + Benefits
LOCATION:
Hybrid Working with your time split working from home and the office in Bedford (MK44)
JOB TYPE:
Full-Time, Permanent
JOB OVERVIEW
We have a fantastic new job opportunity for a Head of Operations who can lead, motivate and develop people leaders to achieve outstanding results.
As the Head of Operations you will plan and optimise resources, streamline workflows, and ensure smooth delivery of services across multiple functions. You will champion continuous improvement, digital innovation, and automation to enhance scalability, efficiency, and customer experience.
The Head of Operations will play a key role in embedding a culture of empowerment, collaboration, and accountability, ensuring teams are aligned with business strategy and regulatory standards while maintaining high-quality service delivery.
If youre passionate about driving performance, leading change, and building strong relationships, this Head of Operations position could be the ideal next step for you.
DUTIES
Your duties as the Head of Operations include:
Lead And Develop Teams:
Inspire and support people leaders to achieve excellence and foster a collaborative, high-performing culture
Drive Operational Excellence:
Implement best practice in workflows, quality, compliance, and performance management
Optimise Resources:
Plan and allocate resources effectively to ensure operational efficiency and timely delivery
Champion Digital Transformation:
Introduce tools, automation, and emerging technologies to enhance service scalability and user experience
Ensure Compliance:
Maintain strong governance, supplier management, and adherence to industry and data protection standards
Foster Collaboration:
Build strong internal partnerships to align operations with business goals and customer needs
Promote Continuous Improvement:
Lead process optimisation initiatives that drive measurable impact and innovation
Monitor Performance:
Use data insights and metrics to inform strategic decisions and drive accountability across teams
CANDIDATE REQUIREMENTS
ESSENTIAL
Proven experience in a senior operational leadership role within a fast-paced, service-focused environment
Strong people leadership and coaching skills, with the ability to develop high-performing teams
Expertise in process improvement, capacity planning, and operational optimisation
Experience implementing digital transformation and automation tools (AI/RPA knowledge advantageous)
Commercial and financial acumen with a data-driven approach to decision-making
Demonstrated success leading change and embedding a culture of accountability and performance
DESIRABLE
Experience in HR tech, compliance, or regulated environments
Formal qualifications in business, operations management, or process improvement (e.g. MBA, Lean Six Sigma, PRINCE2)
Knowledge of tools such as Power BI, Salesforce, or workflow platforms to enhance analytics and collaboration
BENEFITS
Holiday Trading and retail discounts
Life assurance and access to medical services
Wellness programmes and fitness classes
Gym membership discounts and wellbeing support
APPLY TODAY
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13966
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