Job Description
Maintain complete knowledge of the following (to include but not limited to):
- All hotel features / services, hours of operation
- Hotel function space, entertainment options, menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities
• Maintain high level of knowledge of competitors’ product
• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Liaise with banquet team to ensure correct set-up of function to meet clients’ needs
• Arrange site inspections for potential clients
• Promote positive relations with guests and attend to all requests expediently and courteously
• Acknowledge and handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Follow-up with in-house events to ensure on-going service to the guest
• Develop professional relationships with key players in the designated Market segment to build business
• Maintain good relationships with counterparts at competing hotels
• Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue
Qualifications
- Flexibility
- Responsive
- Service minded and guest oriented
- A thorough and methodical approach
- Ability to identify problems
- Attention to detail,
- Dynamic
Additional Information
Your experience and skills include:
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collectively as part of a team
Add diplomas/certifications required if needed
Must be eligible to live and work in the United Kingdom