Infrastructure Analyst
Newcastle
Salary: up to £45,000 DOE
Are you an experienced IT professional with a passion for infrastructure and support? This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements.
You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment.
Opportunity:
* Acting as a trusted point of contact, delivering excellent customer service across the business.
* Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions.
* Providing
2nd/3rd line support
for infrastructure-related incidents and requests.
* Monitoring and managing servers, storage, and networks across multiple office locations.
* Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO
* Getting involved in infrastructure projects, upgrades, and system improvements.
Experience Required:
* Solid knowledge of Windows Server, Active Directory, Group Policy, networking.
* Strong hands-on experience with Citrix Virtual Apps/Desktops.
* Background in Visualfiles administration/support.
* Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V).
* Previous experience working in a professional services or legal environment.
* Strong communicator, problem solver, and team player.
* Full, clean UK driver's licence.
Desirables:
* Certifications such as
Citrix Certified Associate
or
Microsoft Certified: Azure Administrator
.
* Knowledge of
Microsoft Azure
or other cloud platforms.
* Familiarity with ITIL practices and service management tools.
* Exposure to other case management/legal applications (e.g., SOS).