Job Description
IT Operations Manager (MSP)
Tadley (Office Based)
£50k-£60k DOE
Are you an experienced MSP professional ready to take true ownership of technical operations and make a measurable impact?
A well-established, tight-knit Managed Service Provider based in Tadley is looking for a IT Operations Manager to lead and continuously improve the day-to-day IT service delivery of the business. You'll manage two existing Senior Engineers and act as the crucial link between service delivery, engineering, and the leadership team.
The Role:
As IT Operations Manager, you'll be responsible for:
* Leading, mentoring, and developing the technical team - managing workloads, running 1-2-1s, and driving performance.
* Overseeing service delivery and operational performance against SLAs and KPIs, ensuring consistently high-quality client outcomes.
* Acting as the senior point of escalation for major incidents, coordinating effective resolutions and conducting root-cause analysis.
* Driving improvements across tools, processes, documentation, and standards - including potential involvement in an upcoming RMM tool migration.
* Supporting pre- and post-sales activity and evaluating the existing product set.
* Managing and optimising MSP tooling across RMM, PSA, and security platforms.
* Collaborating with leadership, clients, and partners to support growth, client roadmaps, and service excellence.
* Contributing to project management and delivery
What We're Looking For:
* 5+ years' experience in a technical leadership role within an MSP or similar IT services environment.
* Strong technical background - particularly Microsoft 365, Azure, Windows Server, networking (LAN/WAN/firewalls), security, and endpoint management.
* Proven ability to manage and improve service delivery against SLAs and KPIs.
* Hands-on experience with ITIL-based service management (Incident, Problem, Change, Request, Asset).
* Experience with MSP tooling including RMM and PSA platforms; familiarity with Sophos, Mimecast, Unifi, or Ignite is a strong advantage.
* Strong cyber security knowledge - Cyber Essentials, NIST
* Commercial awareness - resource utilisation, cost control, and supporting service profitability.
* Relevant certifications (Microsoft, ITIL, CompTIA, or vendor) are desirable - though practical experience takes priority.
What You'll Get
* £50,000-£60,000 salary (DOE)
* Company vehicle available
* Employee contribution matched pension scheme - matched up to 10%
* 22 days annual leave + Bank Holidays
* A fun, friendly, and collaborative working environment
* Monthly company lunch club
This is a hands-on leadership role with real commercial weight behind it - you'll be involved in contributing to business growth alongside operational excellence. If you want a role where your decisions genuinely move the needle, this is it.
Interested?Don't worry if your CV isn't fully up to date - reach out to Gianluca @ Circlerecruitment dot com for a confidential conversation.
Key words: Technical Operations Manager, IT Operations Manager, MSP, Manager, Service Delivery Manager, ITIL, RMM, PSA, Microsoft 365, Azure, Sophos, Mimecast, Unifi, managed services, Tadley, Hampshire, Basingstoke
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