Department: Customer Experience Location: Milton Keynes Compensation: £35,000 - £40,000 / year Description Who We Are We’re Kinetic —and we make the magic happen behind the scenes of student life. For over 25 years, we’ve been building software that helps universities manage everything from student accommodation and conferencing to major campus events. Our products are trusted by more than 350 institutions across the UK, North America, and beyond, and we’re proud to play a role in how students live, connect, and experience university life. But here’s the thing—we’re not just here to maintain. We’re here to innovate. We’re growing fast, building smarter tools, and shaking things up in a space that’s hungry for transformation. We're part of the Volaris Group, under Constellation Software Inc.— which means we’ve got global scale and long-term security, alongside startup-style freedom to try, test, and grow. At Kinetic, You'll Find Real purpose (our software genuinely helps people every day) A culture that celebrates learning and experimentation Leaders who listen and teammates who’ve got your back Hybrid working, flexibility, trust, and space to grow And yes—socials, snacks, dual monitors, and proper coffee About The Role We’re looking for a confident, people-focused Software Trainer to join our Customer Experience team. You’ll deliver training that helps our customers get the best from our platform—whether that’s part of a brand-new implementation or helping power our customers to go even further. This is a role that blends training, consultancy, and customer advocacy. You’ll work across departments, build relationships with customers, and help them realise value at every stage of the journey. Key Responsibilities What You’ll Be Doing Project Delivery Be the go-to for training during new implementations and projects Work with Project Managers, Customer Experience Managers and Product Managers across the full customer lifecycle Help shape how customers engage with and adopt our products through our popular ideas forum Training & Implementation Deliver training that clicks—remotely or on-site, depending on what fits. Travel is a necessity for this role across UK & IRE, and occasionally should the need arise to go overseas too Supporting customers’ system setup, datasheet validation, and configuration for new software deployments Manage your time and input into capacity planning alongside the team, ensuring you hit department and individual metrics whilst delivering value Customer Advocacy Gather meaningful customer feedback and share it with Product and Delivery teams Help influence future product direction by being the voice of the user Build strong relationships that lead to real business outcomes Facilitation Pull together people from across Kinetic to ensure great service Spot opportunities, follow up on actions, and make sure our service levels continue to go the extra mile Skills, Knowledge And Expertise What You’ll Need to Succeed 2 years of experience as a Software Trainer (or in a similar training/delivery role) A people-first mindset and a passion for excellent customer experiences Great time management and attention to detail (especially around data) Confidence delivering sessions both in person and online Strong written and verbal communication skills Curiosity and a love of solving problems Comfortable with tech and picking up new tools quickly Benefits What’s Cool About Working Here You’ll work on real projects with real impact for our customer base Flexpot benefits: build a package that works for you—gym, healthcare, learning and more, or simply take the cash value if you prefer. Ongoing training, mentoring, and development pathways (you’ll never feel stuck) 25 days’ holiday Bank Holidays 2 wellbeing days 1 charity day Office shutdown over Christmas Hybrid working with all the kit you need to succeed Free breakfasts, great coffee, and dual-screen setups to help you deliver like a pro Socials, snacks, game nights, and plenty of reasons to laugh at work