Job Title: Sales & R eservations Manager
Company: Buckingham & Lloyds
Location: Maida Vale, London W9 (Office)
Overview:
B uckingham & Lloyds is a well-established serviced apartment operator who are committed to providing first class, short-stay accommodation and customer service. The company is agile, fast-moving and focused on growth.
The Sales & Reservations Manager will be responsible for converting enquiries and opportunities into bookings across our portfolio of apartments. The role is multifaceted and requires the effective on-going management of key business partners, developing new channels to market, and the ability to communicate effectively with prospective and loyal guests. The Sales & Reservations Manager must be able to handle multiple task s simultaneously, have strong communication skills and be persistent in their approach.
Key Responsibilities:
- Manage existing and develop new relationships with key Online Travel Agents (OTA's), relocation and corporate travel specialists to maximise revenue (keeping shared contact lists & reports). - Drive more bookings by personally contacting perspective and previous guests to secure their stays, including late availability comms (calls, emails & message ). - Catalogue & update in-bound enquires, leaving no stone unturned to follow up on. - Work closely with the Marketing team to conceive and deploy campaigns to generate more bookings & build loyalty / repeat stays. - En sure bookings include correct information (i.e. number of guests, any special requests) and are categorised by the corresponding channel, market segment and purpose of stay. - Liaise with the Guest Services team to analyse & adjust our availability grid to maximise available room nights. - Work alongside the Revenue Manager to evaluate & adjust minimum stay & pricing restrictions to maximise sales. - Re gularly review our listings on the likes of Booking. com, Airbnb, Expedia, etc. making sure our profiles are up to date & engaging. - Assist in d evelop ing B2B communication strategies, including newsletter, LinkedIn content & apartment viewings to drive more direct booking s. - Assist in analytics for future B&L buildings in terms of area, demographic, type of product / client, ADR & o ccupancy levels. - Report t o the broader team on weekly and monthly progress, including performance, pipeline & market trends. Qualifications & Experience:
- Bachelor's degree in related field ( preferred but not essential), - Minimum 2- years of experience in a similar role, preferably in the hospitality industry, - Demonstrated success in achieving revenue targets and managing relationships with key clients & partners, - Excellent communication, with the ability to influence & negotiate at all levels of the organisation, - Previous experience of RMS (or similar property management system), - Flexibility and adaptability, with the ability to work in a fast-paced, changing environment. We offer a competitive salary, commission and benefits package, and the opportunity to work with a dynamic and growing team.
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