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Beeks Group is a leading managed cloud provider exclusively within financial markets. Our Infrastructure-as-a-Service model is optimised for low-latency private cloud compute, connectivity and analytics, providing the flexibility to deploy and connect to exchanges, trading venues and public cloud for a true hybrid cloud experience.
Founded in 2011, Beeks Group is listed on the London Stock Exchange (LSE: BKS) and has enjoyed continued growth each year. Beeks Group now employs over 100 team members across the globe and have an international network of over thirty data centres.
We have a fantastic opportunity for a NOC Manager to join us at our unique Head Office in Renfrew which includes our state-of-the-art gym with weekly circuit training, a personal trainer and yoga classes as well as the Beeks Bar or weekly masseuse to help you unwind!
Key Responsibilities
* Lead, coach, and develop a team of NOC Engineers working in a 24/7 shift rota.
* Manage workforce planning, shift scheduling, and coverage to ensure around-the-clock support.
* Oversee onboarding, training, and ongoing development of team members.
* Conduct regular performance reviews, 1:1s, and goal setting aligned with business priorities.
* Foster a high-performance, collaborative, and learning-oriented culture.
Operational Management
* Own the NOC function, ensuring all network and system alerts, incidents, and service requests are triaged and resolved promptly.
* Manage and report on SLA adherence, escalations, and ticket backlog.
* Implement and refine standard operating procedures (SOPs) for incident response, change control, and communications.
* Analyse incident trends and drive root cause analysis and long-term remediation.
* Act as the escalation point for major incidents during and outside business hours as needed.
* Collaborate with infrastructure, cloud, and security teams to maintain service uptime and operational resilience.
* Partner with customer support teams to ensure seamless client issue resolution and ticket handoffs.
Tools & Reporting
* Oversee effective use of monitoring tools, ticketing systems (e.g. Jira, ServiceNow, Zendesk), and dashboards.
* Generate and present weekly/monthly KPIs covering incident response, MTTR, system health, and team performance.
* Identify and implement improvements through automation, process optimisation, or technology upgrades.
Skills & Experience
* Proven experience managing a Network Operations or Technical Support team in a 24/7 environment.
* Strong technical background in networking, infrastructure operations, or cloud services.
* Excellent understanding of incident/ticket lifecycle, SLA management, and escalation protocols.
* Demonstrated ability to lead, develop, and retain engineering talent.
* Experience with monitoring platforms (e.g. Nagios, Zabbix, SolarWinds, Prometheus) and ticketing tools.
* Excellent communication, time management, and decision-making skills.
* Background in the fintech or high-frequency trading sector.
* ITIL or other service management certifications.
* Experience with ISO27001, SOC2, or other regulatory/operational frameworks.
* Exposure to hybrid cloud environments (AWS, Azure, VMware, etc.).
What We Offer
* A unique and highly rewarding Share Options scheme.
* Highly competitive pension scheme.
* EV salary exchange scheme.
* Life assurance cover.
* Investment in Training.
* Private Health Insurance.
Lifestyle
* 33 days annual leave.
Recruitment Process
* 15-20min screening call.
* ~1hr Technical Interview.
* Offer issued and start date agreed.
This is a Full-Time position
We are an Equal opportunity employer
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Management
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