Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
Work pattern
Sunday 07:00-16:00
Wednesday 10:00-19:00
Friday 11:00-19:00
Saturday 10:00-19:00
You\'ll be a brand ambassador who\u2019s ready to recommend our newest fashion items. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are always stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Use digital tools and communication channels to deliver for the customer
Key Capabilities
* High levels of customer service
* Strong attention to detail and commitment to excellent work
* Open to feedback and able to act on it
* Plans and manages own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer
Everyone’s Welcome
M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy and offers flexible working. If you require reasonable adjustments to any part of our recruitment process, please share your requirements with us when applying.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Retail
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