Home Move Advisor
1. Full-time
2. Employment Status: Full-Time
Company Description
Location: Remote
Hours: 40 hours per week, between the hours of 8.15am and 5.45pm Monday to Saturday.
Salary: £26,800 plus monthly bonus
Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
Got your attention? Read on…
We put people first. It’s all about you.
You’ll need to be a people person, with great sales skills. Active listening and understanding the customers needs are key in this role so that an appropriate product can be offered to the customer.
3. You'll need resilient and to be persuasive
4. A 'can do’ attitude and motivated to improve yourself
5. Able to meet targets
6. Excellent relationship building skills
We work together. Your team and the people you will work with…
This team manages inbound calls from:
7. Existing UW Customers (owners & tenants) moving out and looking to either close account or transfer over services
8. Landlords looking to close UW account in their name due to new tenants / sold property
9. New Occupiers (tenants & owners) who move into a UW supplied property
10. Estate Agents making us aware of new tenants in a UW supplied property
We deliver progress. What to expect through the day as an Advisor:
11. Meet call handling KPIs such as a minimum of 5 calls per hour and 90% adherence
12. Hitting sales targets such as new customer or retention conversion %
13. Going through your outstanding tasks and call backs
14. Attend training and upskilling sessions
15. Team huddles
So why pick UW?
We’ve got big ambitions, so there’s going to be plenty of challenges. There are also a lot of benefits:
16. £26,800 plus commission
17. 33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm)
18. A full induction and equipment provided with all costs covered by UW
19. Discount on our services
20. A matched contribution pension scheme and life assurance up to 4x your salary.
21. Employee Assistance Programme including free counselling and legal advice
22. Free virtual GP service plus discounts on healthcare and medical cash plans
23. Enhanced family-friendly policies, designed to help you and your family thrive.
24. Lots of opportunities to have fun with your team throughout the year, virtually and in person. You can also join our Belonging groups and help UW shape an even more inclusive future.
25. Ongoing learning, development and training to ensure you thrive in your role